Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Pinky Carter
We were hesitant to use Rocket Mortgage cause everything was done on line, not sure if they will be able to help us close on time on a jumbo mortgage loan but Dimitry was very professional, honest and was open to responding to all our questions/concerns. We would definitely use Rocket Mortgage again because of Dimitry and tell our family/friends about our positive experience. Our sincere gratitude...We were hesitant to use Rocket Mortgage cause everything was done on line, not sure if they will be able to help us close on time on a jumbo mortgage loan but Dimitry was very professional, honest and was open to responding to all our questions/concerns. We would definitely use Rocket Mortgage again because of Dimitry and tell our family/friends about our positive experience. Our sincere gratitude to Dimitry- Bennie and Irish, Granite Bay, CaRead MoreRead Less
Chris Rosado
Cass is amazing at what he does! He helped me and my family, working with us whenever we needed him, even after hours. Answered every question we had and Made the process very smooth! Thank you!
Jake Caswell
I had a very poor experience with Matthew. We spent a long time on the phone discussing my needs and what I’m looking for and came to the conclusion that they didn’t have anything to offer me. Then he calls me a week later and starts all over, acting like we never spoke. When I told him we had already spoken and they didn’t have anything for me the guy asks me what I was looking for. I would ...I had a very poor experience with Matthew. We spent a long time on the phone discussing my needs and what I’m looking for and came to the conclusion that they didn’t have anything to offer me. Then he calls me a week later and starts all over, acting like we never spoke. When I told him we had already spoken and they didn’t have anything for me the guy asks me what I was looking for. I would expect someone at this guy’s level to take notes when speaking to potential clients.Read MoreRead Less
Matthew Bianchi
Reply from Matthew Bianchi:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Quicken Loans, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through. I ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Quicken Loans, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Michael Griffith
i think i have now completed 4 large mortgages with Kent and i can honestly say Kent has been the most person and mortgage banker that i have ever dealt with. I will only use he and his team from now on...
Kevon McCrary
Alex was so helpful in this process. He was always friendly, patient in explaining everything, and very responsive. I really enjoyed getting to work with him!
Bo Edwards
Jose was fantastic and helped us get the best loan option for us. He was extremely thorough and very professional. Exceptional!
Kevin Caron
My interactions with Areeya were what I expected. Polite, friendly, understanding, and quick with any follow ups needed. She truly did make my experience a lot less stressful. Thank you Areeya!
Lisa Lemmons
Daryn was great to work with. Super professional with great follow through. He got the job done and was very pleasant to work with.
Judith Igoe
Absolutely delightful. My buyer was pleased every step of the way. Expect exceptional from Kristie and her team.
Judy Igoe, Associate Broker
Century 21 Camco Realty
Erroll L Brantley Sr
Informative also
Patient and thorough