Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jeff Brouillette
Very attentive . Does great follow up work and was very helpful
Bella Lane
Jerry was brilliant. I shared my concerns at the beginning and Jerry was able to assist me throughout the process. He was always responsive to my questions, the process went extremely quickly and Jerry went through everything before I closed. I really felt like Jerry cared about my loan and only presented options that would better my situation... not worsen. Very grateful to him and the entire ...Jerry was brilliant. I shared my concerns at the beginning and Jerry was able to assist me throughout the process. He was always responsive to my questions, the process went extremely quickly and Jerry went through everything before I closed. I really felt like Jerry cared about my loan and only presented options that would better my situation... not worsen. Very grateful to him and the entire Rocket Mortgage team. Thank-you!Read MoreRead Less
Vince Conenna
Nick is an honest broker which today is hard to come by.. I wanted to write this review because it means a lot when you find honesty in someone especially when it comes to money.
Jennifer Davis
Erika was the best to work with and I would recommend her to anyone. She’s friendly and kind and answers all the questions you may have!
Kelly Moy
Kandi has been our #1 Lender both personally & for my buyers as a local Realtor.
Her level of professionalism is truly unmatched.
Resources, accessibility, knowledge, follow through, communication both with buyers and Realtor alike all intertwine to
Produce the most positive outcome for her clients.
My husband and I have bought and sold at least 11 properties in our years together & the last 2 with...Kandi has been our #1 Lender both personally & for my buyers as a local Realtor.
Her level of professionalism is truly unmatched.
Resources, accessibility, knowledge, follow through, communication both with buyers and Realtor alike all intertwine to
Produce the most positive outcome for her clients.
My husband and I have bought and sold at least 11 properties in our years together & the last 2 with Kandi as our loan officer have been by far the simplest....perfectly seamless!Read MoreRead Less
Chris Byrne
Mike was amazing. He helped us laser focus on exactly what we needed to address in order to get my credit score higher to put us in a better position to obtain a home loan. Mike, thank you very much.
Thomas Snelson
Dishonest is the best way to describe my experience with Andrea. I asked if Rocket could give me a pre-approval letter using only a soft inquiry. Because if my offer wasn’t accepted, I didn’t want a hard inquiry on my credit report for two years. Andrea assured me it would not be a hard inquiry. In fact on the phone she asked for my permission to do a soft inquiry. I authorized a soft inquiry. ...Dishonest is the best way to describe my experience with Andrea. I asked if Rocket could give me a pre-approval letter using only a soft inquiry. Because if my offer wasn’t accepted, I didn’t want a hard inquiry on my credit report for two years. Andrea assured me it would not be a hard inquiry. In fact on the phone she asked for my permission to do a soft inquiry. I authorized a soft inquiry. Well guess what happened? A hard inquiry to all three bureaus. After emailing Andrea and asking her to fix this. She took no responsibility and would not fix it. Let me assure you, she knew for sure I didn’t want a hard inquiry. But went ahead with it. DishonestRead MoreRead Less
Andrea Villa
Reply from Andrea Villa:

Dear Thomas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which...Dear Thomas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Nancy LaMarca
From about 2 minutes after we submitted an information request to Rocket we were contacted by Jill. She was both pleasant and knowledgeable, a rare find in todays world. She went over every consideration after listening to our financial concerns. Over the next week or so she remained in contact with us and walked us through all the documentation, and helped two relatively electronically ...From about 2 minutes after we submitted an information request to Rocket we were contacted by Jill. She was both pleasant and knowledgeable, a rare find in todays world. She went over every consideration after listening to our financial concerns. Over the next week or so she remained in contact with us and walked us through all the documentation, and helped two relatively electronically challenged individuals through the submission process. For that she demonstrated exceptional patience and focus. I do not know if everyone at Rocket is as skilled as she is, but she is certainly a remarkable ambassador for the company and an instant friend. Thank you Jill!
Andy and Nancy La MarcaRead MoreRead Less
Donika Parker
I recently had the pleasure of working with Cassidy at Rocket Mortgage. Throughout the entire process, Cassidy's professionalism, creativity, and friendliness shone through, making what could have been a stressful experience a much smoother journey. Her extensive knowledge of the industry and patient approach were invaluable, especially in moments when the transaction seemed challenging. Cassidy ...I recently had the pleasure of working with Cassidy at Rocket Mortgage. Throughout the entire process, Cassidy's professionalism, creativity, and friendliness shone through, making what could have been a stressful experience a much smoother journey. Her extensive knowledge of the industry and patient approach were invaluable, especially in moments when the transaction seemed challenging. Cassidy went above and beyond to ensure my client could secure the house of their dreams. Despite the hurdles, we worked as a team, and thanks to Cassidy's dedication, we successfully crossed the finish line. For anyone looking for a loan officer who is not only adept at navigating the complexities of mortgage lending but also genuinely cares about her clients' needs, I cannot recommend Cassidy highly enough. Thank you, Cassidy, for your exceptional service and for playing a crucial role in making my client’s homeownership dream come true!Read MoreRead Less
Beth Cummins
John made this easy. Walked me through every step. Thank you.