Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Harry Doolittle
Nathan instills in me the feeling when customer service was important! He is honest, forthright, and "always on top" of our status. He never rushed us and made time to respond to our concerns. Great experience. He is a star!
Fhonda Caldwell
I just wanted to thank you for everything you did to help me get my refinance completed I know it took forever and I greatly appreciate the time you took explaining everything and re explaining everything to me thanks dor your patience.
Fhonda
Pam B
Azreal was fabulous, and a joy to work with! She was always prompt in helping me with whatever I needed and had the answers for all my questions. I felt so fortunate that I was connected with her to help me with my loan process. 10 stars!
Sharon Furstenwerth
Jim doesn't get this review. The AI associated with Rocket Mortgage does. There are way too many unnecessary emails. They were an annoyance and were not helpful. I also made to assumption that Rocket Mortgage would actually check how much we owed in credit card debt before suggesting a loan amount. We ended up having very little cash out as expected. That is my fault. I should have checked your ...Jim doesn't get this review. The AI associated with Rocket Mortgage does. There are way too many unnecessary emails. They were an annoyance and were not helpful. I also made to assumption that Rocket Mortgage would actually check how much we owed in credit card debt before suggesting a loan amount. We ended up having very little cash out as expected. That is my fault. I should have checked your numbers more carefully.Read MoreRead Less
Jim LaFontaine
Reply from Jim LaFontaine:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have provided better expectations ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have provided better expectations of the loan process. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity.Read MoreRead Less

Vivek Kumar Batra
Ted did an amazing job and kept everything on track working with my crazy schedule and delays. Thanks a lot for your efforts!
Casey S
Carly was awesome, so easy to work with, fast and efficient. Could not have been a better process!
James A Gerlach
Amelia is one of the kindest, most personable people i have worked with. She answers every question and concern.
Sandy Laughlin
From the beginning to the end process Aaron helped us with the whole process, appreciated everything he did to get us through the refinance of our home.
Clifton McLamb
This process has again been very seamless, starting with my contact with Yves. I definitely was not going to do another loan, but Yves put me at ease and convinced me right from the start to take out a new loan. His professionalism and knowledge were greatly appreciated throughout this process. Thank you very much, Yves and Rocket Mortgage.
Jimbo Cooks
Matthew cannot be outclassed. He is very personable, kind, and professional. He was always attentive and kept the ball rolling. I definitely recommend working with him. He is a legend.