Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Brian Blakely
Really great to have a credit coach to help you improve your score
Jeff Perry
Ciera was amazing. We are first time home buyers and she helped us navigate the process and was able to answer all of our questions. Thanks again Ciera!
Bruce Howland
Patrick was very clear when explaining our financing options and walking us through the process. The closing routine was explained and everything was executed online.
Amy Zawislak Arnold
I highly recommend working with Ali. Right from the start of the process she was accessible and answered all of my (many) questions in a timely manner and in a way I could understand. She is very knowledgeable, friendly and makes the mortgage process easy and straightforward.
Jess Shepherd
Chris communication skills and knowledge of the product is excellent. He delivers in his promises 10/10
Demi Beys
I'm a realtor with Keller Williams, 23 years in the business as a top producer, for some background. The contract was written on 12/2, Nate was on vacation so no one covered his business for a week, we had to extend closing twice. Loan commitment back in mid December was received. It's now 1/26/2024, and the loan died two days prior to closing. Third experience with ROCKET MORTGAGE that has ...I'm a realtor with Keller Williams, 23 years in the business as a top producer, for some background. The contract was written on 12/2, Nate was on vacation so no one covered his business for a week, we had to extend closing twice. Loan commitment back in mid December was received. It's now 1/26/2024, and the loan died two days prior to closing. Third experience with ROCKET MORTGAGE that has fallen apart in the past 5 years. In a market where a preapproval is key to winning offers, buyers please listen to your agent and pick a local agent. This should not happen 7 weeks in when a lender can close a loan in 2-3 weeks easily.Read MoreRead Less
Nathan Cova
Reply from Nathan Cova:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients and third parties feeling this way. At Rocket Mortgage we take great pride in delivering high-quality service, in which we take our integrity very seriously. I understand that you spoke with Roman from our Client Relations ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients and third parties feeling this way. At Rocket Mortgage we take great pride in delivering high-quality service, in which we take our integrity very seriously. I understand that you spoke with Roman from our Client Relations Senior Research team regarding your concerns. He would be your best point of contact moving forward.Read MoreRead Less

Caden Carmack
Extremely helpful and knowledgeable. He was always there when we needed something!
Cindy Owens
Finances, especially when you are experiencing problems, can be really daunting, embarrassing experience. Mike made our loan with Rocket Mtg. quite comfortable. He answered questions and steered us in the right direction when we needed documents. Although computer work is the norm almost daily, some of us are not as savvy as others. Mike was informative, helpful patient with us. His kind and ...Finances, especially when you are experiencing problems, can be really daunting, embarrassing experience. Mike made our loan with Rocket Mtg. quite comfortable. He answered questions and steered us in the right direction when we needed documents. Although computer work is the norm almost daily, some of us are not as savvy as others. Mike was informative, helpful patient with us. His kind and sincere attitude put us at ease immediately, moving this process along in a timely manner. We appreciate Mike’s availability—especially when confusion arose on our side. We will be certain to suggest him to anyone in need of financial assistance. We hope he continues to progress in his work life and surely will contact him should we ever need his financial assistance in the future. It’s been a pleasure to work with him.Read MoreRead Less
Stephanie Wilson
James is very knowledgeable and fast- the consummate professional. He kept the process moving and answered all my questions. He is very good at explaining the process and why it's done that way. He is thorough and I felt a high level of trust that he had my best interests in mind. I will only work with James in the future.
Archie Chappell
Very helpful on giving me advice on trying to boost my credit score up and I am glad that Ming was able to take time to guide me in the write direction.