Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jean Lawrence-Murphy
John, was very through with working with us. I couldn't believe how fast he was to get everything in order for us. I will truly recommend John to all my family and friends. Thanks again John, you did an awesome job.
Caroline Haack
Alyson was a true professional. She was very attentive and responsive to any questions or issues that came up. She helped make the refi process so smooth and successful. I truly appreciate her help and communication. Will be back! :)
Forrest Hieronymus
This is my first review I have ever given online. Desean was an incredible to speak and work with. Very knowledgeable. He actually cares about his clients, which is hard to find these days. The world needs more people like Desean!
Kim Nhung
I am the listing agent. Rocket mortgage took 1 month to process a loan and couldn’t get it done. Very poor communication from previous loan officer Joseph Farrah then Rashard Lynch took over on 12/21. Asked him many times if he can process the loan because of the urgency of the process, he said yes. On 12/31 he said the buyer turned the docs in and he started to work on it. Then he said he is ...I am the listing agent. Rocket mortgage took 1 month to process a loan and couldn’t get it done. Very poor communication from previous loan officer Joseph Farrah then Rashard Lynch took over on 12/21. Asked him many times if he can process the loan because of the urgency of the process, he said yes. On 12/31 he said the buyer turned the docs in and he started to work on it. Then he said he is having trouble. Then he said buyers are still missing docs. Now we are unsure of if he can process this loan or not. We don't even have an estimated close date. Buyers, sellers, buying agent and me listing agent are all very frustrated. House is now more than 40 days on market with sellers checking in everyday to see whats going on! Yes, we also filed a complaint with Rocket Morgage manager.

Buying agent also stated he will write a bad review against mister Farra as well!Read MoreRead Less
Joseph Farraj
Reply from Joseph Farraj:

Thank you for your review. As a Licensed Expert it is my priority to meet the client’s loan goals. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave anyone feeling this way. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do ...Thank you for your review. As a Licensed Expert it is my priority to meet the client’s loan goals. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave anyone feeling this way. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Rebecca Smith
Maggie was amazing from day 1. She was always always available to answer questions and went out of her way to sooth my house buying anxiety. Couldn't ask for a better person to have but my side during the whole process. Will definitely call her when I'm ready to refri or buy again!
Pamela Jones
I cant say enough good things about Mario. He was kind and put my mind at ease. Was very help full and informative. I really enjoyed working with him. He always had a positive outlook. He went above and beyond for me.
Douglas Davis
From the first time I spoke with Nick he has been on top of everything.
Nick was not only very professional he became more like a part of our family
If anyone needs a loan from Rocket Mortgage do not hesitate to ask for Nick, he will go above and beyond to make sure you are pleased!!!!
Thank you again Nick for everything!!!!
Christopher Ware
Micheal was extremely helpful. He always replied to my emails in a timely manner and I appreciate that!!
Heather Ann
Jake has been so easy to work with. He is knowledgeable, personable, and efficient! He made the process simple and was always available to help or answer questions for us!
Allison Pish
Tito has the patience of a saint! He answered every question I had thoroughly and easily understandable, I had a lot of questions. His whole team was a pleasure to work with, each and every one of them were knowledgeable in their field. I would definately recommend Tito to any one looking for mortgage needs.