Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Gabrielle N King
He went above and beyond and helped us with everything!
Andrew Taulbee
Jeremy lied to me twice about my refinancing and how much of a great deal it would be. The first time he said I would get to skip two months of payments (because of the timing of the close) and get a couple hundred back. With the holidays around the corner he said it was a great way to save some money for gifts and such. First closing went through and I get a call that I have to pay over a ...Jeremy lied to me twice about my refinancing and how much of a great deal it would be. The first time he said I would get to skip two months of payments (because of the timing of the close) and get a couple hundred back. With the holidays around the corner he said it was a great way to save some money for gifts and such. First closing went through and I get a call that I have to pay over a thousand. I cancel the closing (which thankfully they let me do late) and move on with my life. Jeremy contacts me again to convince me to try again. I told him, thank you but I don't want to be stick in that situation again. His response "Stuck in what situation? This only does better for you and you get to skip a payment for a month factoring the $340 that you need to bring to closing you will have $1400 more in your pocket and save $80 per month and also not have to pay money to catch up your escrow account upfront. Help me understand what about this feels like a loss to you [personal details of his own refinancing] Actually now that I am looking at this they have you expected to close 11/3 which would allow you to skip the November and the December payment. So $340 out of pocket and you keep your payment at 1700 and miss 2 payments in time for the holidays keeping $3000 in your pocket as opposed to going toward house payments." So I go through with the second refinancing and talk to Liz (who has been wonderful and honest). Liz says that I wouldn't get skipping December, but would be getting a little over a thousand back at closing and keep my monthly payments down. Few weeks after closing, I get a message that I own an additional thousand, because the taxes weren't calculated correctly. I talked to Liz again and we decided that I'm just going to give the money I got at closing back. She's going to run an escrow analysis, which I'm sure will make my monthly payment go up anyway. (that's still better than being short later) So in the end of the lies Jeremy told me, I got to skip my November payment.Read MoreRead Less
Jeremy Forbes
Reply from Jeremy Forbes:

At Rocket Mortgage we take great pride in delivering the highest quality service to our clients, and I apologize that you felt lied to and if I fell short in any way. This is never the type of experience that we want our clients to have as my goal is to help you be in the best position possible. I do see that you spoke with our Senior Research Team regarding your concerns. I truly appreciate your ...At Rocket Mortgage we take great pride in delivering the highest quality service to our clients, and I apologize that you felt lied to and if I fell short in any way. This is never the type of experience that we want our clients to have as my goal is to help you be in the best position possible. I do see that you spoke with our Senior Research Team regarding your concerns. I truly appreciate your time and for giving me the opportunity to work with you. Please let me know if there is any way that I can help you in the future. It would be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Linda Mjs
Tom has been exceptional with his services towards our home purchase ! He was extremely helpful and helped me close the deal on my home in very short notice when I had to switch lenders midway due to certain circumstances.
His support has been phenomenal and he helped pull the team together to get the closing done on time without any delays.
One of the best mortgage persons to work with - he is ...Tom has been exceptional with his services towards our home purchase ! He was extremely helpful and helped me close the deal on my home in very short notice when I had to switch lenders midway due to certain circumstances.
His support has been phenomenal and he helped pull the team together to get the closing done on time without any delays.
One of the best mortgage persons to work with - he is very dedicated, helpful and stays on track with any open issues during the loan processing. He also did a great job following up even after the deal was closed. I can’t thank him enough for helping me close the deal on my home. Would highly recommend and would definitely work with him again!Read MoreRead Less
Chastity Richards
Very knowledgeable and willing to assist beyond the scenario we were working on! Great advice and information he provided. Thank you Lawrence!
Aimee Elizabeth
Extremely easy to work with, very knowledgeable and eager to help!
Paul Rosquita
Lawerence was great to work with.
Very knowledgeable. 5 Stars!!
Eddie Ortiz
5 platinum stars! Knowledge, personable, extremely attentive and the list goes on. The only bad part about James is that you can't clone him and have him doing every part of the process. This year was hard but James got me into my new home! Couldn't have done it without him
Lauren Shortall
Jordan was absolutely terrific! Not only was he incredibly responsive and informative, he also was a genuinely wonderful person to chat with throughout this process. He was the main reason we chose to get a mortgage through Rocket Mortgage as opposed to a competitor. So grateful to him throughout this process!
Shannon Yates Broecker
Our experience with Kate far exceed our expectations.Kate was very thorough and kept on top of all of our needs. We even closing very quickly. This has been such a great experience that has gone very smooth.
Lora Welliver
Jordan was amazing from the preapproval all the way through closing. He was always available for questions and his communication on updates or just checking in was impeccable. As first time homebuyers, he made the whole process easy to understand and navigate, while also being incredibly friendly and personable. Would absolutely recommend Jordan to anyone looking to purchase a home. If we plan to ...Jordan was amazing from the preapproval all the way through closing. He was always available for questions and his communication on updates or just checking in was impeccable. As first time homebuyers, he made the whole process easy to understand and navigate, while also being incredibly friendly and personable. Would absolutely recommend Jordan to anyone looking to purchase a home. If we plan to buy again in the future, we know who we’ll call!Read MoreRead Less