Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Thomas Tully
This has been my second time working with Jaylen and each time he makes the process so smooth and easy.
Jalen is very supportive, knowledgeable and professional.I would recommend him to everyone. Thank you Jalen .
Amy Browning
Alyssa was wonderful to work with! Communicated extremely well and answered all of my questions. Made the process super easy.
Mark Nassivera
I could never get ahold of you Jaimee, and when you did call back, it was at the end of the day. This experience was much unlike my first experience with Rocket, and it became frustrating. I even tried to consider a possible time zone difference but my goodness, some of the time you weren’t even in the office. The debt payoffs were mis-managed, closing was mis-managed, uploading documents was ...I could never get ahold of you Jaimee, and when you did call back, it was at the end of the day. This experience was much unlike my first experience with Rocket, and it became frustrating. I even tried to consider a possible time zone difference but my goodness, some of the time you weren’t even in the office. The debt payoffs were mis-managed, closing was mis-managed, uploading documents was frustrating, I needed you and you weren’t there until the day was over.Read MoreRead Less
Jaimee Walters
Reply from Jaimee Walters:

Dear Mark,

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please ...Dear Mark,

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here for you in the future.Read MoreRead Less

23Drezzy
Melvin notified me about an opportunity to get a lower interest rate when I was not even aware that rates had gone down as low as the offer I received. I'm incredibly grateful for him taking initiative like that to help me out. He is very personable and professional as well.
Brian Clayton
Tyler was excellent in support of the process. I recommend him. B Clayton
richard side
Kay made this a seamless process. Flawless professional through and through. Always answered phone calls and text messages to ease the process.
Meredyth Hume
Brendon S. Was great from start to finish! Our home loan was transferred from Mr. Cooper to Rocket Mortgage and we received an email from Brendon welcoming us and offered to help us with our loan needs! So I took a shot, and I truly am glad that I did! From first point of contact he was professional, very responsive, and went over a few options of refinancing to pay off some debt and do some home ...Brendon S. Was great from start to finish! Our home loan was transferred from Mr. Cooper to Rocket Mortgage and we received an email from Brendon welcoming us and offered to help us with our loan needs! So I took a shot, and I truly am glad that I did! From first point of contact he was professional, very responsive, and went over a few options of refinancing to pay off some debt and do some home additions that we have been wanting to upgrade! Never once did he make me feel pressured or like I was just another number to a loan. He let us decide what was best and reassured us it was okay if we did or did not choose to refinance! His emails were professional, responsive, informative and he kept in contact from start to finish and made this refinance quick, easy and painless! He walked us through the whole process, and the app made it very easy to see our status updates and upload paperwork as it was needed! I highly recommend Brendon S. And rocket mortgage for your home loan or refinancing needs! Thanks again Brendon!Read MoreRead Less
Trenton Woodard
Nathan was very kind and patient with us. Delivered on everything he said and made a loan super easy and fast! Thank you!
Kurt Grimm
She is absolutely the best that I have ever worked with. Was amazing. I would work with her in the near furtue. 1000%. She would be the only one I would work with
melody FTW wrestling rucker
Very professional, and excellent at
His profession.