Rocket Mortgage Sales Reviews
Rocket Mortgage Sales' Reviews
Hilary Iacobucci
Easy to do and know what I needed to do, it was a great process.
Rocket Mortgage Sales' Reviews
Cody Bettinger
Ryan has been amazing ever step of the way. I first got in contact with him back in April 2026 when we were just kicking the idea around of selling our current house and purchasing a new one. He stayed engaged with me every step of the process and frequently followed up to see how things were going. We sold our house at the beginning of July and got an offer accepted on a new house within a day. He has kept me informed, up to date, and educated on what needed to be done and when, and it went unbelievably smooth! THIS MAN DESERVES A RAISE!Read MoreRead Less
Isabella Burke
Overall, I had a positive experience at the beginning of the loan process. As first-time homebuyers, we had a lot of questions, and he always seemed available to answer our calls and explain things. We appreciated how accessible he was early on and felt supported getting started.
As the process progressed, however, the experience became more frustrating. I'm not sure if his workload increased or what changed, but communication became less clear and less consistent. Since this was our first home purchase, we relied heavily on the explanations we were given. Unfortunately, there were several instances where the way things were explained led to misunderstandings on our end.
One example was the seller concessions. We understood throughout the process that the remaining seller credit after closing costs could be applied elsewhere within the transaction. It wasn't until the week before closing that we learned the remaining amount would instead need to be handled by reducing the purchase price. While I understand the guideline now, I wish that had been communicated much more clearly from the beginning, as it caused unnecessary stress and confusion.
There were also several times when I reached out for updates and was told everything was on track or that something would be checked on, but then another member of the team would contact us about that same item, or we would have to follow up again to make sure it had been addressed. It often felt like we were piecing together updates from multiple people rather than receiving consistent communication from one point of contact.
I appreciate the help we received and know buying a home is a complicated process. My biggest suggestion would be to provide clearer explanations, especially for first-time homebuyers, and to be more proactive with communication throughout the process. That would have made the experience much less stressful.Read MoreRead Less
As the process progressed, however, the experience became more frustrating. I'm not sure if his workload increased or what changed, but communication became less clear and less consistent. Since this was our first home purchase, we relied heavily on the explanations we were given. Unfortunately, there were several instances where the way things were explained led to misunderstandings on our end.
One example was the seller concessions. We understood throughout the process that the remaining seller credit after closing costs could be applied elsewhere within the transaction. It wasn't until the week before closing that we learned the remaining amount would instead need to be handled by reducing the purchase price. While I understand the guideline now, I wish that had been communicated much more clearly from the beginning, as it caused unnecessary stress and confusion.
There were also several times when I reached out for updates and was told everything was on track or that something would be checked on, but then another member of the team would contact us about that same item, or we would have to follow up again to make sure it had been addressed. It often felt like we were piecing together updates from multiple people rather than receiving consistent communication from one point of contact.
I appreciate the help we received and know buying a home is a complicated process. My biggest suggestion would be to provide clearer explanations, especially for first-time homebuyers, and to be more proactive with communication throughout the process. That would have made the experience much less stressful.Read MoreRead Less
lisa ensley
Joe was helpful. When I a question he was there with the answer. The team helped me all the way through the process.
Training Point
Ryan customer service was excellent and walked me thru all the process, and made the whole process less stressful.
Michael Hulsey
Isaac has been the most proffessional Home loan expert I have spoken with too date. Speaking with and working with Isaac was actually a pleasure and he made sure that our home buying experience was as monumental as you would believe this should be. Never a single Hiccup that he did not have a solution too!
Terry Morgan
Miranda is the best mortgage person l have worked with. This is the seventh house that I've bought and I've never had someone that was as creative and thoughtful to help me think through all the options and strategies for my home. She is really focused on customer outcomes and represents Rocket Mortgage very well.
She is extremely thorough, she's very consultative, she has great communication skills, acts with a sense of urgency, and has gone out of her way to guide me through the process.
She is amazing to work with and takes her role very seriously.Read MoreRead Less
She is extremely thorough, she's very consultative, she has great communication skills, acts with a sense of urgency, and has gone out of her way to guide me through the process.
She is amazing to work with and takes her role very seriously.Read MoreRead Less
David Fratangelo
On behalf of my wife Caroline & myself, we wanted to leave a review for Jodie Winters. Jodie was truly outstanding!!!! She and her team were with us every step of the home buying process. We were introduced to Rocket Mortgage by our real estate agent. The last time we bought a home was back in Pittsburgh, PA in 2004. We have been in Arizona for 10 years now, but figured we would rent through our retirement years. Glad we changed our minds and very glad it was Jodie who made a new home a reality. She is so professional and her knowledge is off the charts! More importantly......her kindness and being such a nice person to us means more. We had a lot of questions through the process, but she explained everything in such a way where we really had a friend helping us. We are grateful. Thank you Jodie.Read MoreRead Less
Dale Lavey
Greta was very helpful in guiding me through the process and explaining different options to use my homes equity to pay off high interest debt. She also listened to all my questions and answered them appropriately. Thank you.
Ted Schubert
Darr helped us work through a few options and guided us to the option that benefited us the most. Once we settled on the direction to go Darr made sure the process was smooth and quick. Thank you.