Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Larrecia Lipscomb
Maryana was great from start to finish. She walked me through the whole process and even continued to check on us until we closed!!
Rhonda Smart
Albert is extremely nice, very professional and calmly helpful. Working together as a one made the whole process go very smoothly. We are the final steps now and very confident Albert will get us taken care of with the most ease! Thank you
Patrick Lim
Jamie is nice to work with; he is very pro-active and response very quickly to quickly put forth to him. He tackles issues smoothly and swiftly and is easy to work with. Thanks so much and it has been a pleasure working with you!
Xuan Nguyen
Jamie was extremely helpful and informative. He was prompt keeping us updated and answering any questions or concerns we had during the whole loan process.
Wendy Domaschko
She was very helpful and frien
Diana Engelbart
Simply The Best!
This process contained so many challenges. Like - Where's the info? The tech isn't working. I started with another company and when I told them I would be working with Rocket, they threw so many obstacles. Dragged their feet. Harassed. Robo calls every 10 minutes. AND, I was dealing with a medical issue. Yet, there was Steve. Rock solid. Patient. Held my hand. Sought alternate ...Simply The Best!
This process contained so many challenges. Like - Where's the info? The tech isn't working. I started with another company and when I told them I would be working with Rocket, they threw so many obstacles. Dragged their feet. Harassed. Robo calls every 10 minutes. AND, I was dealing with a medical issue. Yet, there was Steve. Rock solid. Patient. Held my hand. Sought alternate ways of getting things done. When I thought there was no way we'd ever get to closing, Steve staunchly and persistently worked around the problems. Steve is Simply. The. Best! Thank you for everything, Steve.Read MoreRead Less
Marcus Taylor
Dorian is all of the above when it comes to being knowledgeable, personable, compassionate and trustworthy doing his job. We originally opted not to go with Rocket dealing with another person and he picked up our old application and literally made this the best process we could have imagined. He is the reason we chose Rocket. He listened to our needs and exceeded them beyond expectations. I would ...Dorian is all of the above when it comes to being knowledgeable, personable, compassionate and trustworthy doing his job. We originally opted not to go with Rocket dealing with another person and he picked up our old application and literally made this the best process we could have imagined. He is the reason we chose Rocket. He listened to our needs and exceeded them beyond expectations. I would 10/10 recommend using Dorian and if I ever move again, I’ll be calling Dorian back. Thank you Dorian!!Read MoreRead Less
Joseph Schmelz
Maryana was a Godsend! She made the entire experience so easy and stress free. Her communication was on point and assistance was invaluable! I feel I made her work excessively hard to get me to closing but she never let me know it. If I ever have to do this again I pray she is available to take me on again as a client!
David Beard
Manal was easy to work with, a good communicator and kept me well posted on our goals. Appreciated all her help.
Latarsha Williams-Jones
My husband and I had originally planned on doing a HELOC. After researching, we realized refinancing may be a better option for us so proceeded with that route. When we initially applied with Rocket Mortgage, we went through the application process and was told that the type of loan we wanted to apply for we couldn’t do because our house/location didn’t meet the requirements. We almost gave up on ...My husband and I had originally planned on doing a HELOC. After researching, we realized refinancing may be a better option for us so proceeded with that route. When we initially applied with Rocket Mortgage, we went through the application process and was told that the type of loan we wanted to apply for we couldn’t do because our house/location didn’t meet the requirements. We almost gave up on trying thinking if it wasn’t eligible for them, it wouldn’t be for anyone however, it was the same type of loan that we had at that time which left me puzzled so I decided to see what changed from then to now. I sent a message through their inquiry chat to ask and thankfully reached Zach. He asked if I minded answering why I asked that question and after I told him , he asked
if I minded if he looked at our application. We allowed him too and after verifying a few things, he found that we were eligible. He walked us through the entire process of completing a new application, ensured we had no questions or uncertainties. Most importantly to me and my husband was that he called when he said he would called or sent a message letting us know of changes and returned our call. We are new clients to Rocket Mortgage and haven’t received this type of service from banks and credit unions that we have been banking with for years. Our refinancing was completed and closed in less time than we have waited on phone calls from other banks/credit unions . The entire process was quick, easy and without any headache from application to closing and Zach remained in contact even after the process had moved on to someone else to ensure we understood everything, had no questions or to remind us a document was needed. We are extremely thankful to him for all of his hard work, dedication and excellent customer service. A couple of the days he wasn’t feeling well but you could only tell that by the change in his voice because it didn’t change anything else when it came to his service to us. Never have we experienced service as great as we did with Zach in this capacity.Read MoreRead Less