Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Gail Elizabeth
My husband and I were so fortunate to have Rachna Kapoor as our Rocket Executive Loan Officer. She was extremely professional and knowledgeable with all aspects of our loan process. Rachna answered all of our questions and let us know what was happening with each step. She was friendly and personable. She even came to our closing and wished us the best with our new home. We highly recommend her!
Robert Lindner
Nick has helped me several times. He is extremely knowledgeable and helpful. Always responds quickly to questions and concerns. He is very professional, friendly and informs you of all your options. If you deal with Nick you will not be disappointed.
Lianne Hart
Jeff went above and beyond for me in this entire process! He answered the unending questions I had, even outside of office hours! He explained things until I understood every step of the way. He was kind, professional and stayed on top of the entire process. I love my new home and I simply couldn't have done this without Jeff. I will not hesitate to recommend him, and Rocket Mortgage because of ...Jeff went above and beyond for me in this entire process! He answered the unending questions I had, even outside of office hours! He explained things until I understood every step of the way. He was kind, professional and stayed on top of the entire process. I love my new home and I simply couldn't have done this without Jeff. I will not hesitate to recommend him, and Rocket Mortgage because of him, to everyone I know in need of a home loan.Read MoreRead Less
Racheal Zeiler
Working with Omar at Rocket Mortgage was a fantastic experience. He was super supportive throughout the process, providing all necessary details with complete transparency without ever feeling overwhelming. Omar is very knowledgable and helpful when it came to uploading documents and letting me know the next step in the process.
Stacy Kristek
We had a great experience working with Nathan from beginning to end!
George Turner Sr
Sara worked with me over several weeks until we defined the loan I wanted and now it is closed. She was very diligent and maintained constant contact with me until handed over to closing. All Success!
Aneesa Mandani
Excellent to work with. Very smooth and easy home buying process.
Violet Towe
Great to work with. Very patient and helpful
Roneil Elbrader
I recently completed a refinance with Rocket Mortgage, and I want to specifically highlight the excellent service provided by my Home Loan Expert, Edward Hampton. Edward was consistently professional, responsive, and helpful throughout the entire process. Any time I had a question, he answered it clearly and quickly, and he made sure I understood each step of the loan. If I were rating just ...I recently completed a refinance with Rocket Mortgage, and I want to specifically highlight the excellent service provided by my Home Loan Expert, Edward Hampton. Edward was consistently professional, responsive, and helpful throughout the entire process. Any time I had a question, he answered it clearly and quickly, and he made sure I understood each step of the loan. If I were rating just Edward, he would absolutely receive a top score from me.
However, I do want to be honest about the challenges I experienced with Rocket Mortgage’s system software during the process. Uploading, downloading, and electronically signing documents was often frustrating. Several forms that should have been e‑signable had to be manually printed, signed, and re‑uploaded. It felt like the system wasn’t fully integrated or functioning smoothly — possibly related to Rocket Mortgage’s recent acquisition of my previous lender, Mr. Cooper. It seemed like some of the transferred loan information didn’t sync cleanly, which created avoidable delays and extra work on my end.
To be clear, none of these issues were Edward’s fault. He handled everything within his control exceptionally well. My rating reflects a great experience with him personally, paired with noticeable shortcomings in Rocket Mortgage’s technology platform.
If Rocket improves the software side of the process, they’ll have a truly seamless experience to match the quality of service Edward provided.Read MoreRead Less
Vlad Stepanov
This was our first time buying a home. And Janet was absolutely amazing. Always there to pick up the phone and answere any questions. Walked us thru the entire process. Highly recommended!! THANK YOU JANET!!!