Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Michelle Walker
We had such a great experience working with Dean Hayes that we returned to him for our recent home purchase after he helped us buy our first home in 2011. Dean is knowledgeable, thorough, and communicates clearly throughout the entire process, making what can be a stressful experience feel smooth and manageable. We highly recommend him to anyone looking for a trustworthy and professional loan ...We had such a great experience working with Dean Hayes that we returned to him for our recent home purchase after he helped us buy our first home in 2011. Dean is knowledgeable, thorough, and communicates clearly throughout the entire process, making what can be a stressful experience feel smooth and manageable. We highly recommend him to anyone looking for a trustworthy and professional loan officer.Read MoreRead Less
Lucy Nuremberg
Jacqueline was friendly, but very disorganized and frustrating to work with. Became unresponsive during the latter half of the process so I relied on others from RM
Jacqueline Rodriguez
Reply from Jacqueline Rodriguez:

Dear Lucy,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Lucy,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.

Thank you and have a great day!Read MoreRead Less

Cody Guidry
Rawan was very helpful and knowledgeable. She answered all my questions and was a pleasure to work with.
Jack Willyerd
Daniel was very easy to work with, he worked around our crazy schedule and knows his stuff. I recommend Daniel to anyone looking for a mortgage or HELOC - JDW
Randy Bumgardner
Thank you was a super quick and easy process.
Therese Kelly
Keegan was knowledgeable, responsive, and matched my energy! As a Sales Director in another industry, I'm tuned into how companies and employess treat their customers. Keegan is someone that can "read the room". He could tell what I needed additional information on, what I did not, and that my priority was moving quickly and getting through the process. My advice to Rocket Mortgage--hang on to ...Keegan was knowledgeable, responsive, and matched my energy! As a Sales Director in another industry, I'm tuned into how companies and employess treat their customers. Keegan is someone that can "read the room". He could tell what I needed additional information on, what I did not, and that my priority was moving quickly and getting through the process. My advice to Rocket Mortgage--hang on to this guy! Thank you Keegan for a great customer experience.Read MoreRead Less
Elizabeth Gilmartin
Jason was very knowledgeable and helpful. Great communication skills. Pleasure to work with.
If I could give Tiffany 10 stars, I absolutely would.

Buying or refinancing a home can be one of the most stressful experiences, but Tiffany made me feel comfortable from day one all the way through closing. She was there every step of the process, always answering my calls, responding to my questions, and taking the time to explain everything in a way that made me feel confident and informed.

What ...If I could give Tiffany 10 stars, I absolutely would.

Buying or refinancing a home can be one of the most stressful experiences, but Tiffany made me feel comfortable from day one all the way through closing. She was there every step of the process, always answering my calls, responding to my questions, and taking the time to explain everything in a way that made me feel confident and informed.

What impressed me most wasn’t just her knowledge it was her patience, professionalism, and the genuine care she showed throughout the entire process. Anytime I started to feel overwhelmed or anxious, Tiffany knew exactly how to keep me calm and reassure me that everything was on track. She never made me feel like I was “just another client.” She treated me like family.

There were moments when I honestly didn’t know how everything was going to come together, but Tiffany stayed on top of every detail and worked tirelessly to make sure it did. Her communication was outstanding, and she consistently went above and beyond what I ever expected.

The truth is, this deal does not get done without Tiffany. She was the driving force behind making this a smooth and successful experience. If you’re looking for someone who is knowledgeable, trustworthy, responsive, compassionate, and truly fights for her clients, look no further.

Thank you, Tiffany, for everything you did for me. I will forever be grateful for your hard work, dedication, and support. You’ve earned a customer for life, and I will proudly recommend you to every friend, family member, and anyone looking for a mortgage professional.

Thank you for making what could have been a stressful process one of the best customer service experiences I’ve ever had. You are simply the best.Read MoreRead Less
Chris
Delaney recently helped me with a home equity loan application. She was very efficient, professional, knowledgeable, and answered all of my questions. Easy process with help from Delaney, thank you!
Michael Greiff
Mike was terrific to work with. He was incredibly helpful and proactive. This whole process was so much smoother than I ever would have anticipated. I'm very happy with the Mike's service.