Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Elizabeth Douglas
Eric was very helpful when I had questions. He went out of his way to answer all of my questions. He was very patient and kind. I would recommend him to anyone that is looking to buy a home.
Evelyn Guerrero
Evelyn Guerrero - Tirso Ortiz 🏠

I’m so grateful to Rafael Montano for helping me through my home buying journey. They were patient, knowledgeable, and always made sure I understood what was happening.

Buying a home can be overwhelming, but they made the process feel easy and stress-free. Their support truly made a difference, and I couldn’t have asked for a better experience. Highly recommend!
Nathan Welch
Absolutely the best mortgage broker I’ve ever worked with! Willing to take time to explain things clearly and accurately.
Anne Grace
What an amazing experience! I did not expect how warm, friendly and comfortable Peter was. Yet, this young man was professional and knowledgeble throughout. One more thing was his patience. Peter was so calm and patient, even though I missed his calls and had a hard time finding my documents. He never pushed or rushed me. It was such a pleasant experience working with him. We are first time house...What an amazing experience! I did not expect how warm, friendly and comfortable Peter was. Yet, this young man was professional and knowledgeble throughout. One more thing was his patience. Peter was so calm and patient, even though I missed his calls and had a hard time finding my documents. He never pushed or rushed me. It was such a pleasant experience working with him. We are first time house buyers, and we want to work with him for as long as possible. Thank you Peter, and thank you Rocket Mortgage for giving us this wonderful opportunity to work with Peter. - Debra AndrewRead MoreRead Less
Evelyn Ortiz
Evelyn Guerrero - Tirso Ortiz 🏠

I’m so grateful to Rafael Montano for helping me through my home buying journey. They were patient, knowledgeable, and always made sure I understood what was happening.

Buying a home can be overwhelming, but they made the process feel easy and stress-free. Their support truly made a difference, and I couldn’t have asked for a better experience. Highly recommend!

Estoy ...Evelyn Guerrero - Tirso Ortiz 🏠

I’m so grateful to Rafael Montano for helping me through my home buying journey. They were patient, knowledgeable, and always made sure I understood what was happening.

Buying a home can be overwhelming, but they made the process feel easy and stress-free. Their support truly made a difference, and I couldn’t have asked for a better experience. Highly recommend!

Estoy sumamente agradecido con [Nombre del banquero] por haberme acompañado en el proceso de compra de mi vivienda. Fue paciente, demostró un gran conocimiento y siempre se aseguró de que yo entendiera lo que estaba sucediendo.

Comprar una casa puede resultar abrumador, pero esta persona hizo que el proceso se sintiera sencillo y libre de estrés. Su apoyo marcó realmente la diferencia, y no podría haber deseado una mejor experiencia. ¡Lo recomiendo encarecidamente!Read MoreRead Less
Laura Holt
He lied about what my down payment would be, what my credit score was, and was completely unwilling to take responsibility for it. He claimed that Rocket Mortgage sent the paperwork, not him, that gave one credit score and a down payment. While he, himself, quoted and demanded something way beyond that down payment, hoops to jump through as well that Rocket paperwork didn't, and then acted smug ...He lied about what my down payment would be, what my credit score was, and was completely unwilling to take responsibility for it. He claimed that Rocket Mortgage sent the paperwork, not him, that gave one credit score and a down payment. While he, himself, quoted and demanded something way beyond that down payment, hoops to jump through as well that Rocket paperwork didn't, and then acted smug with "good luck finding someone who will loan you anything."
He also never understood that the apartment rental for temp housing wasn't me renting to others. He thought it was a source of income for me. All he had to do was look at my bank statements provided to see I was paying rent to someone else for that property.
Ask for someone else.
Like the person sending the paperwork with his name, and credentials on it, instead.Read MoreRead Less
Jay Lee
Reply from Jay Lee:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future”Read MoreRead Less

Winona Cone
You can tell Abdul is passionate about helping people. This process was so seamless and quick. Abdul answered my questions with promptness and professionalism. I truly appreciate someone who enjoys what they do and puts their customers first. Thank you again, Abdul.
Suz Franklin
Spencer made everything easy to understand and exercised the patience of a saint as we went through the process.
Yvonne Simmermacher
Working with Peter has been such a positive and comfortable experience! He has been super helpful and on top of everything during the whole process of acquiring our new home. I'm extremely thankful we got connected with him at Rocket Mortgage to help us get a great deal on a loan for our first property.
jheraldw
Jesse really helped make the home buying experience easier. He took his time and explained all of our financing options. He helped us strategize a plan that worked for us, both now and in the future. He was very responsive whenever we needed help. He was very knowledgeable about how the process works and what we should expect next. Overall a great experience!