Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Marketing Services USA
It was a pleasure working with Tara. She answered all of our questions and made the process very easy to understand. We would recommend her to anyone.
Emmilee Ringelberg
Honestly Voula is the ONLY reason I didnt proceed with a new vendor. If you get her ask to stay with her and things might work out smoothly.
Kathy Dix Haskins
Alyssa was wonderful and knowledgeable. She was patient with my questions and saved me money monthly with her suggestion. The whole refinance process was seamless with Rocket.
Ray Mak
Michele started out strong with the loan application process and securing a competitive mortgage rate. However, around the halfway point, communication dropped off significantly. Responses became delayed or nonexistent, and I ultimately had to work with a Solution Consultant to finish the mortgage process.

Before closing, my loan estimate unexpectedly doubled—from about $11K to $23K—with no ...Michele started out strong with the loan application process and securing a competitive mortgage rate. However, around the halfway point, communication dropped off significantly. Responses became delayed or nonexistent, and I ultimately had to work with a Solution Consultant to finish the mortgage process.

Before closing, my loan estimate unexpectedly doubled—from about $11K to $23K—with no explanation. I was instructed by Rocket Mortgage to sign and acknowledge the estimate despite the clear error. Even though the Solution Consultant assured me it was a mistake and that the final cost would align with the original estimate, I refused to sign until it was corrected.

Overall, this was the poorest mortgage experience I’ve had. The lack of communication, the major unexplained cost discrepancy, and the pressure to sign inaccurate documents made the process extremely frustrating. I would rate my experience with Rocket Mortgage and this loan team at the bottom compared to all my previous mortgages.Read MoreRead Less
Michele Barnes
Reply from Michele Barnes:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Michael Labriola
Jesse was excellent to work with throughout the transaction. He was responsive, knowledgeable, and made the entire lending process smooth and efficient. I highly recommend him.
Di Slau
I found Lily to be exceptionally professional and knowledgeable throughout my home loan refinance process. Her expertise was evident, and she handled every aspect with remarkable efficiency and clarity. What truly impressed me was her ability to successfully secure a cash-out refinance that allowed me to consolidate and pay off my credit card debts. This has made a significant positive impact on ...I found Lily to be exceptionally professional and knowledgeable throughout my home loan refinance process. Her expertise was evident, and she handled every aspect with remarkable efficiency and clarity. What truly impressed me was her ability to successfully secure a cash-out refinance that allowed me to consolidate and pay off my credit card debts. This has made a significant positive impact on my financial well-being, and I am incredibly grateful for her dedicated assistance.

Lily's guidance was invaluable, and she made a complex process feel manageable. Based on my experience, I would absolutely and wholeheartedly recommend Lily Lucas to anyone looking for expert and reliable home loan services.Read MoreRead Less
Joe Finke
I’ve had the pleasure of working with Daniela on multiple transactions, and she consistently delivers an outstanding experience. Her communication, attention to detail, and ability to guide clients through the mortgage process truly set her apart. My clients always feel confident and well taken care of when working with her. Highly recommend Daniela to anyone looking for a trusted mortgage ...I’ve had the pleasure of working with Daniela on multiple transactions, and she consistently delivers an outstanding experience. Her communication, attention to detail, and ability to guide clients through the mortgage process truly set her apart. My clients always feel confident and well taken care of when working with her. Highly recommend Daniela to anyone looking for a trusted mortgage professional.Read MoreRead Less
Made New
I had an amazing experience with Teesha ! She went for an beyond and made sure all my questions were answered. She diffentenly knows her job an does it well... Thank you Teesha hope to work with you in the near future.
E O
Bill is a true expert not only in home loans, but also in customer interaction, he completely elevates mortgage shopping experience to most customer centric I have ever experienced or read about. Clarity, structure, schedule are all part of a true professional, is what Bill is. Honored I had a chance to work with Bill, thank you!
Michelle Smith
Richard was Awesome and very easy to work with!