Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Carole Stackpole
Was so helpful....walked me through everything so patiently. I have called a few more times and he always called me back immediately. I told him it was so nice to have him pat me on the back and reassure me all was good.
Colleen Conrad
Kevin was great to work with. He always returned calls or texted anytime we had questions. He was very friendly and always knowledgeable. A great overall experience!
Edward Martinez
Misleading about up front money that was supposed be returned at closing was not.
Brie Ruggles-Sage
Reply from Brie Ruggles-Sage:

Dear Edward,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Edward,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Robin McCallum
Jason was helpful and quite accessible. He made the process easy.
Mikey Norm
Tatyana was an absolute pleasure to work with! She went above and beyond in helping us to secure a loan for our house. She was always courteous, kind and very responsive whenever we had questions or needed guidance. She made the home buying process so easy for us. I recommend that anyone interested in buying a home should give Tatyana a call.
Sean Lawrence
Don got the job done. He was friendly, and easy to work with. Thank you for assigning him as my representative.
James Newman
Ashleigh gave great customer service. She was always quick to respond to any questions, demonstrating confidence and expertise of the industry consistently throughout the loan application process. She cares about her customers and offered solutions to problems or knew where to go when anything unexpected came up. Ashleigh followed my loan's progress throughout the entire process, and, was ...Ashleigh gave great customer service. She was always quick to respond to any questions, demonstrating confidence and expertise of the industry consistently throughout the loan application process. She cares about her customers and offered solutions to problems or knew where to go when anything unexpected came up. Ashleigh followed my loan's progress throughout the entire process, and, was someone I could depend on, even after she was no longer my primary contact. I was also impressed by Ashleigh's follow through on commitments, and, the follow through of Rocket Mortgage, in general. Every promise made was kept. And, that means everything.Read MoreRead Less
Samantha Okoorian
James was very patient in walking me thru this process. He was very knowledgeable and answered all the questions I had. I am very satisfied with my service that he provided. Thank you
Rich Dwyer
Very friendly and helpful great ex
Melissa Stutsman
Justin was always there to connect with and made the loan application, processing, and closing process easy. We highly recommend Justin and Rocket Mortgage.