Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Tim Olsen
I was looking for a home equity loan. Candice wanted to sell me a mortgage at a much higher interest rate. I was not interested in redoing my mortgage. I just wanted to apply for a home equity. She did not listen to what I wanted. She was to busy trying to get me to get a Mortgage.
After over an hour on the phone. She would not again listen to my needs. I finally
Hung up on her. I will never go ...I was looking for a home equity loan. Candice wanted to sell me a mortgage at a much higher interest rate. I was not interested in redoing my mortgage. I just wanted to apply for a home equity. She did not listen to what I wanted. She was to busy trying to get me to get a Mortgage.
After over an hour on the phone. She would not again listen to my needs. I finally
Hung up on her. I will never go through Rocket Mortgage again. I Called another Bank. The person at the bank I called was very helpful. Very easy to deal with and didn't try to sell me something I didn't want. Beware of Candice and Rocket Mortgage.Read MoreRead Less
Candice Kokalis
Reply from Candice Kokalis:

Dear Timothy,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Timothy,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Deden Setiawan
He made everything was easy to make happen
Dan Desmarais
Aaron is very knowledgeable and was readily available. I had an excellent experience working with him and the rocket mortgage team.
D. D. Fennell
Derrick is great as work and operates from a place of empathy which really makes a customer feel heard. I highly recommend if you want someone who is attentive and mindful of your needs.
Spencer Shane
Colby helped answer any questions that I had in a timely fashion, and referred me to other colleagues if he didn’t know the answer. We had some issues with the builder, and he helped push to get the buying process to a close. I would recommend him to someone wanting to buy a home.
Ify N
It was great working with Colby, a few hiccups here and there but eventually was worked out and my closing went on successfully. I recommend him to anyone looking for a good mortgage broker.
Molly Calkins
Jordan went above and beyond to help get an accepted offer in a very difficult market. I honestly used Rocket Mortgage for the Pre Approval but had planned on using my new employer for lending once we found a home. He even called the seller after we put an offer in to let them know the we were more than just Pre approved, we were Pre qualified. Thank you Jordan
Ashley Berry
Amazing help and always attentive!
Conner Christensen
Very professional and did everything he possibly could to help me get my loan! Was with me every step of the way and I couldn’t be more happy with him and his team. Thank you Colby, you are amazing!!!
Saif Rahman
Made my first home purchase a joy! Might have to buy another house just to work with Alondra again.