Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Tom was very polite, down to earth, and very helpful! I appreciated his honesty and professional advise! It’s rare nowadays… so I greatly appreciate it!
Felecia Smith
Was very helpful in refinancing our mortgage and was available when I need her to explain different processes with the mortgage paperwork.
Diane Ruff
Verify helpful with the mortgage experience
Carmen Yajaira
She was patient, she helped me understand the process and all the options I had. She is a rock star full of knowledge and willing to help💖
Sherri Whitten
Paul is very professional to work with and very patient with all my questions - there were many!!

He and his team of professionals made sure everything happened on time and as promised - all during the holiday weeks. So very much appreciated!!
Brett Neumeier
Amber was wonderful to work with! She was always friendly, professional, knowledgeable, and responsive -- throughout the entire process, she addressed all of my questions and concerns quickly and correctly.

Her responsiveness was amazing enough that it deserves a special call-out. I submitted a request for pre-approval of a loan when I was on my way to look at a property, and Amber called within ...
Amber was wonderful to work with! She was always friendly, professional, knowledgeable, and responsive -- throughout the entire process, she addressed all of my questions and concerns quickly and correctly.

Her responsiveness was amazing enough that it deserves a special call-out. I submitted a request for pre-approval of a loan when I was on my way to look at a property, and Amber called within half an hour to find out more about my situation and timeline. Simply an amazing level of service. I would recommend her 100% to anyone considering a home purchase!
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Frank Dorney
I wouldn’t even have thought about refinancing again if it wasn’t for Bob calling me. Bob was always there if we had any questions or concerns and kept us updated during the whole process.
Kascey Malone
Maya was very good about reaching out to me and letting me know how my progress was in the loan process, and she was very helpful in helping me to understand the process. And most of all, the process was very fast with Maya's help.
SG Stagos
Eddie Rush is a Loan Rockstar......the best way to describe him......All the knowledge, answers, ins and outs you will ever need. Over the years I have dealt with many......Eddie sets the Bar..........To the Moon with Rocket.
Yvette Cameron
sam wasn't at all what I expected he was more like a middle man when I had questions he seemed to pawn me off on another department where I had to start all over it was like once he got me to fill an application he didn't care any more now I recently found out I could have gone through my American Express Card to refinance my Rocket mortgage I believe I lost $$$ not really happy with same from ...sam wasn't at all what I expected he was more like a middle man when I had questions he seemed to pawn me off on another department where I had to start all over it was like once he got me to fill an application he didn't care any more now I recently found out I could have gone through my American Express Card to refinance my Rocket mortgage I believe I lost $$$ not really happy with same from beginning to endRead MoreRead Less
Sam Beidoun
Reply from Sam Beidoun:

Dear Yvette,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to...
Dear Yvette,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust”

Thank you and have a great day!
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