Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

fred brown
Kevin was very helpful to me throughout the process any problem or question I had he addressed them and made it so much easier for me.
Jason Smith
My experience with Brenda was not good. Documents were submitted with terms I never agreed to. My loan application was submitted with someone else's financial information. I was instructed to "just sign it and we'll work it out at closing". Not acceptable. I had to get a manager involved and he took over my case.
Brenda McGlory
Reply from Brenda McGlory:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this furtherRead MoreRead Less

Elvis Howard
Ken was amaze throughout that process, keeping us informed and providing the necessary nudge to get things completed, while we navigated the refinance process. He was available when needed and ensured all our questions were either answered or directed to the best person (and/or website) to get the answer(s)/updates needed.
Michael Misoyianis
It was great working with Jacob and Rockey Mortgage. The purchase process smooth and easy. Jake quickly guided us through each step for our loan now we have a beautiful new home. A terrific experience and I highly recommend both Jabob and Rocket Mortgage.
Brooke Simms Harris
Working alongside Larry was an exceptional experience from start to finish. His communication was clear, consistent, and proactive, which made the entire transaction smooth for everyone involved. He & his colleagues handled each step with professionalism and efficiency, ensuring we stayed on track and closed quickly without any issues. I truly appreciated his responsiveness and attention to ...Working alongside Larry was an exceptional experience from start to finish. His communication was clear, consistent, and proactive, which made the entire transaction smooth for everyone involved. He & his colleagues handled each step with professionalism and efficiency, ensuring we stayed on track and closed quickly without any issues. I truly appreciated his responsiveness and attention to detail, and I look forward to working together again in the future.Read MoreRead Less
Frances Lowder
Garrett demonstrates the epitome of "customer service." I felt very secure in the process based on his helpfulness, professionalism, and his "no pressure" approach to the process. The entire Rocket Mortgage team was very professional, responsive, and showed concern that all my questions were answered.
Sarah Smith
She is awesome! She stays on top of things and doesn’t let anything slip through the cracks. Told me 5 days she was able to get it done before the five days.
Megan Collante
Stuart was great to work with. He answered any and all questions I had as a first time buyer, and never made me feel bad for asking questions that may have thought were “silly.” He kept me informed every step of the way and comfortable throughout this entire process as a first-time buyer!
Jaydyn Blum
Emily was very thorough, professional and knowledgeable throughout the whole experience. She did an excellent job providing all information and details. I would recommend her for your mortgage needs. Very happy with my experience with Emily.
Lisa Maxey
Marena is so sweet and works hard to get things done. She keeps you updated and makes sure you understand the process and any paperwork you receive. She helped me get approved and obtain my first home. I would highly recommend her. She is the best. Thank you Marena