Customer Service and being tgere to answer my questions
Nicky Bockel
Nicky Bockel
551
Never in my life have I had a better banking type experience. Ryan is kind and quick.answered all my questions and got the deal done quick. There is none better than Ryan. Two type of people in this world. Ryan B and everyone else. The man is the goat. Hands down
Mark Woo
Mark Woo
551
Reid was awesome!! He was very helpful on getting us our refinance on our home. He gave us advice and options that made sense. All around great person to work with. Thanks Reid!!
Hasan Dedovic
Hasan Dedovic
551
When I decided to buy a property,I was unsure of which lender to use. We had multiple lenders requested and Farzana was one step ahead every time . Buying a property is very stressful but Farzana went above and beyond. When she said “I will contact you in 30minutes” SHE DID. The transparency and her professionalism was something new to me. She wanted us as Rocket Mortgage customers and once she ...When I decided to buy a property,I was unsure of which lender to use. We had multiple lenders requested and Farzana was one step ahead every time . Buying a property is very stressful but Farzana went above and beyond. When she said “I will contact you in 30minutes” SHE DID. The transparency and her professionalism was something new to me. She wanted us as Rocket Mortgage customers and once she got a grip on us she never let go. Constant updates,timely mannered and saved us money when it was time to put down the Cash To Close. As much as I appreciate the entire Rocket Mortgage team and their dedication to customers, Farzana made it happen. She was the anchor in this transaction and I will absolutely use Rocket Mortgage again. You have made our entire family happy and we thank you !Read MoreRead Less
Charlie Nobles
Charlie Nobles
551
At the start of my mortgage process I was fortunate to deal with some very nice and knowledgeable people. I was "MOST" fortunate to complete my process with Danny and I am totally at ease calling him Danny because he ended up being a friend and not just a person on the other end of a phone. From the very first conversation I felt like I was important and not just another client. Danny was ...At the start of my mortgage process I was fortunate to deal with some very nice and knowledgeable people. I was "MOST" fortunate to complete my process with Danny and I am totally at ease calling him Danny because he ended up being a friend and not just a person on the other end of a phone. From the very first conversation I felt like I was important and not just another client. Danny was always there when I had a question and always had the answer I was seeking. I really can't say enough good things about this young man. He walked me through the refinance from start to finish and made it a most pleasant experience. Thanks, Danny !!!!Read MoreRead Less
Michael Wiley
Michael Wiley
551
Stephanie is great to work with. You can trust her to provide exceptional service and go to bat for you to get a great rate. She is responsive, a great listener, and wants the best for her clients.
Jim Bremner
Jim Bremner
551
Jennifer was very helpful at all stages of the refinancing process for us. After an initial discussion, she immediately pulled together a summary of all the relevant facts and snt it to me. My wife and I were able to promptly make our decision and get the process underway. We have completed the refi and are very satisfied with the results.
Irene Sanchez
Irene Sanchez
551
Exceptional service! Everything went every smoothly and quick for us. Very grateful .
Ginger DuBose
Ginger DuBose
551
Sarah was very professional, efficient, knowledgeable, kind and patient throughout my whole process.
Eric Huang
Eric Huang
551
I worked with Scott on the mortgage for my new house purchase. From preapproval letter to final closing, Scott is very helpful and knowledgeable. He has answered all my questions and concerns. Under his guidance, I was able to get my loan approved quickly. He made my new house purchase experience so smoothly. Thanks for your excellent and professional help!!
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