Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Evelyn Ortiz
Evelyn Guerrero - Tirso Ortiz 🏠

I’m so grateful to Rafael Montano for helping me through my home buying journey. They were patient, knowledgeable, and always made sure I understood what was happening.

Buying a home can be overwhelming, but they made the process feel easy and stress-free. Their support truly made a difference, and I couldn’t have asked for a better experience. Highly recommend!

Estoy ...Evelyn Guerrero - Tirso Ortiz 🏠

I’m so grateful to Rafael Montano for helping me through my home buying journey. They were patient, knowledgeable, and always made sure I understood what was happening.

Buying a home can be overwhelming, but they made the process feel easy and stress-free. Their support truly made a difference, and I couldn’t have asked for a better experience. Highly recommend!

Estoy sumamente agradecido con [Nombre del banquero] por haberme acompañado en el proceso de compra de mi vivienda. Fue paciente, demostró un gran conocimiento y siempre se aseguró de que yo entendiera lo que estaba sucediendo.

Comprar una casa puede resultar abrumador, pero esta persona hizo que el proceso se sintiera sencillo y libre de estrés. Su apoyo marcó realmente la diferencia, y no podría haber deseado una mejor experiencia. ¡Lo recomiendo encarecidamente!Read MoreRead Less
Laura Holt
He lied about what my down payment would be, what my credit score was, and was completely unwilling to take responsibility for it. He claimed that Rocket Mortgage sent the paperwork, not him, that gave one credit score and a down payment. While he, himself, quoted and demanded something way beyond that down payment, hoops to jump through as well that Rocket paperwork didn't, and then acted smug ...He lied about what my down payment would be, what my credit score was, and was completely unwilling to take responsibility for it. He claimed that Rocket Mortgage sent the paperwork, not him, that gave one credit score and a down payment. While he, himself, quoted and demanded something way beyond that down payment, hoops to jump through as well that Rocket paperwork didn't, and then acted smug with "good luck finding someone who will loan you anything."
He also never understood that the apartment rental for temp housing wasn't me renting to others. He thought it was a source of income for me. All he had to do was look at my bank statements provided to see I was paying rent to someone else for that property.
Ask for someone else.
Like the person sending the paperwork with his name, and credentials on it, instead.Read MoreRead Less
Jay Lee
Reply from Jay Lee:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future”Read MoreRead Less

Winona Cone
You can tell Abdul is passionate about helping people. This process was so seamless and quick. Abdul answered my questions with promptness and professionalism. I truly appreciate someone who enjoys what they do and puts their customers first. Thank you again, Abdul.
Suz Franklin
Spencer made everything easy to understand and exercised the patience of a saint as we went through the process.
Yvonne Simmermacher
Working with Peter has been such a positive and comfortable experience! He has been super helpful and on top of everything during the whole process of acquiring our new home. I'm extremely thankful we got connected with him at Rocket Mortgage to help us get a great deal on a loan for our first property.
jheraldw
Jesse really helped make the home buying experience easier. He took his time and explained all of our financing options. He helped us strategize a plan that worked for us, both now and in the future. He was very responsive whenever we needed help. He was very knowledgeable about how the process works and what we should expect next. Overall a great experience!
Becky Pursley
I very rarely give five stars for a review because I know not everything's perfect, but I've got to tell you Ryan absolutely hit it out of the park. My husband and I weren't even ready we had "just" started looking at our options but after a 20 minute conversation with Ryan, we were 100% ready, I wasn't interested in even checking other options. His financial knowledge, compassion and ...I very rarely give five stars for a review because I know not everything's perfect, but I've got to tell you Ryan absolutely hit it out of the park. My husband and I weren't even ready we had "just" started looking at our options but after a 20 minute conversation with Ryan, we were 100% ready, I wasn't interested in even checking other options. His financial knowledge, compassion and professionalism was unbelievable. He helped us make financial decisions that we weren't even considering. I would HIGHLY recommend him (and already have) to anyone looking to make any type of financial decisions. You will not be disappointed and we will definitely use him again in the future if the opportunity presents itself. 5 stars without a doubt!Read MoreRead Less
Eugene Morgan
He was great!
Any question that I had he answered. He was patient by working around my schedule. He made the process quick and easy!
Curt James
Stephen was extremely helpful, very professional, and helped us big time. Our entire experience was positive. Keep up the good work.
Liz Kinnard
Tiffany Morrales understood my unique situation and went above and beyond to help me understand everything about my loan and guidance all the way through the process. She was professional, compassionate and knowledgeable and even sent me a a congratulatory email when my loan closed.
I will recommend Tiffany without hesitation to any and all family and friends.
Thank you Tiffany for everything and ...Tiffany Morrales understood my unique situation and went above and beyond to help me understand everything about my loan and guidance all the way through the process. She was professional, compassionate and knowledgeable and even sent me a a congratulatory email when my loan closed.
I will recommend Tiffany without hesitation to any and all family and friends.
Thank you Tiffany for everything and for making me feel special
Mary CampRead MoreRead Less