Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

David Narez
Very quick and helpful so far.
Shawn L
Jeff Nicola has been nothing short of exceptional. I’ve been through multiple mortgage loans with Jeff, and he has come through for us every single time. He is incredibly knowledgeable, patient, and always willing to explain the process in a clear and informative way. Jeff’s work ethic truly stands out—he goes above and beyond to make sure everything is done right. Most importantly, he made my ...Jeff Nicola has been nothing short of exceptional. I’ve been through multiple mortgage loans with Jeff, and he has come through for us every single time. He is incredibly knowledgeable, patient, and always willing to explain the process in a clear and informative way. Jeff’s work ethic truly stands out—he goes above and beyond to make sure everything is done right. Most importantly, he made my wife and me feel completely comfortable and confident throughout the entire loan process. It’s rare to find someone this dependable and hardworking, and we wouldn’t trust anyone else with our mortgage needs.Read MoreRead Less
arthuro abanilla
When we wanted a refi to pay credit debt, we were turned down by our credit until and a couple banks. Rocket Mortgage worked their magic and we were able to get the first refi. The rate was a bit high, but we expected that, as our credit rating weren't that high.

3 months later, no credit debt! Karla reached out and asked if I'd be interested in a 2nd refi. My 1st impulse was NO. But Karla asked if...When we wanted a refi to pay credit debt, we were turned down by our credit until and a couple banks. Rocket Mortgage worked their magic and we were able to get the first refi. The rate was a bit high, but we expected that, as our credit rating weren't that high.

3 months later, no credit debt! Karla reached out and asked if I'd be interested in a 2nd refi. My 1st impulse was NO. But Karla asked if we'd be interested if she could get my interest rate down to 6%, from 7.5%...

Karla and Rocket Mortgage made it EASY!!! I'm so glad she reached out. Much of the necessary paperwork, they used from the first refi. Closing was done online, and we're saving $180 a month in mortgage payments. It's hilarious now... banks and lenders keep emailing and calling us now ...

THANK YOU!Read MoreRead Less
Linda McDermott
Courtney made the refinance process painless and easy. She walked me through the process with all ease of a pro which she definitely is.
Lisa Godwin
Amanda was fantastic through the entire process and checked on everything for us.
Kathy Marie
Jackson started out strong when he reached out about a possible refinance due to lowered interest rates. Unfortunately he over promised and under delivered. He was very responsive to my communications when I initiated them, however weeks would pass with no updates about my loan and things wouldn't get moving again until he was prompted return my communication. My loan was held up because the ...Jackson started out strong when he reached out about a possible refinance due to lowered interest rates. Unfortunately he over promised and under delivered. He was very responsive to my communications when I initiated them, however weeks would pass with no updates about my loan and things wouldn't get moving again until he was prompted return my communication. My loan was held up because the bank was needing verification of my trust, however almost 4 weeks passed with no one communicating that with me and once it was communicated it was uploaded within five minutes. At one point, my closing was scheduled then cancelled the day before with no communication as to why other than "there is an issue with the trust". At the end of the day, this closing did not come close to the service I'm used to with past transactions with Mortgage.Read MoreRead Less
Jackson Glenn
Reply from Jackson Glenn:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this furtherRead MoreRead Less

Dean Kirkwood
I contacted two mortgage companies and started applications for each. Richard was great with answering questions and keeping the BS to a minimum compared to the competition. Rocket Mortgage certainly had the best user platform to navigate. Thanks to all involved!
Duriel Barlow
Shelly made this initial process very easy. She was very helpful, professional, and knowledgeable.
Justin Aycock
Michael Scott made my Mortgage experience very easy! No matter what time, what day was always there to answer a question and always followed up and is very knowledgeable! Thank you Michael Scott for being there with us every step!
Yolanda Bates
Helpful and informative. Was there at any moment for any questions. Enjoyed my experience with during this time. Was there from open to close if our loan.