Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ron Alcaraz
Reliable, honest, knowledgeable and sincere. That's all I can say. I highly recommend Ali
Dee Swanson
Always an exceptional experience with Patrick, he is awesome!!
Justin Wargo
Laquitta was the absolute best! She was always available and did exactly what she said. Because of her help with increasing my credit score, I was able to refinance my house and not have to sell it while going through a divorce. Thanks Laquitta!
Philip Krick Jr
Manisha was great! Professional, Responsive and Supported me throughout the entire mortgage process. An overall excellent experience.
Kami Logan
Kory was helpful every step of the way! He was incredible, kind & went above & beyond to make sure I was getting the best deal. I appreciate him spending extra time to make sure everything went smoothly. Thank you Kory!
Gursh Singh
I have worked with Chene on more than 10 transactions over the last three years and have been extremely impressed with his professionalism, reliability, and commitment to delivering results.
Adam Thibodeau
Zena was wonderful to work with! I would 100% work with her again; she was very helpful and is a great communicator and has great work ethic! A+ Service! I'll recommend everyone I speak with to reach out to her. Thank you Zena!
Victoria Vanderheyden
I was not aware in advance that there was an issue with my debt to loan ratio. I was going to pay off a home improvement credit card balance with this loan. To adjust the ratio, Rocket Mortgage applied funds that were being dispersed ($45,000 minimum) to my home mortage - reducing my 4% mortgate by $5,000 and adding that to my new loan at 8.5%. If they wanted to reduce the ratio, they should have ...I was not aware in advance that there was an issue with my debt to loan ratio. I was going to pay off a home improvement credit card balance with this loan. To adjust the ratio, Rocket Mortgage applied funds that were being dispersed ($45,000 minimum) to my home mortage - reducing my 4% mortgate by $5,000 and adding that to my new loan at 8.5%. If they wanted to reduce the ratio, they should have contacted me prior to closing asking what debt I would like to apply that to - not just selecting my lowest interest rate debt. Also, the attorney who was at my house for the closing "never heard of that". I thought it was really shady and done in bad faith. Be CAREFUL!!!Read MoreRead Less
Steve Wisner
Reply from Steve Wisner:

Dear Victoria,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Victoria,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.

Have a great day!Read MoreRead Less

Zach demonstrated a high level of professionalism while assisting me with my refinancing process, which I recognized was more complex than typical cases. He managed all aspects of the task adeptly and provided valuable support throughout.
jack strong
John was the most helpful, professional loan agent I have ever dealt with. He took the time to help me upload my financial information. He was patient and took the time to make sure I understood every detail. I would highly recommend him to everyone.
Jack Strong