Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Grace Pardo
Scott was AMAZING! He was patient (I must have drove him crazy with all my questions), thoughtful (answered my questions before I asked), knowledgeable (GURU), and funny (great sense of humor.

THANK YOU SCOTT!!! for EVERYTHING!!!
Mengmeng Zhu
From day one I know Rachna is the one I can trust. She got us the pre-approval letter right after I toured the first house. During the mortgage application process, she is so knowledgeable and patient, answering all my questions. The mortgage application could be stressful to first time home buyers. Rachna provided not only technical support but also emotional support during the whole process. We ...From day one I know Rachna is the one I can trust. She got us the pre-approval letter right after I toured the first house. During the mortgage application process, she is so knowledgeable and patient, answering all my questions. The mortgage application could be stressful to first time home buyers. Rachna provided not only technical support but also emotional support during the whole process. We closed within three weeks after entering contract. She and her crew made impossible possible! I highly recommend Rachna and Rocket Mortgage for your mortgage needs.Read MoreRead Less
Gage Lowe
Helped me out when I needed and when I reached out he helped me very good service provider
Dani Olivares
Delany was the first person we spoke with at Rocket Mortgage, and after a few phone calls and messages, I knew we were in good hands. I absolutely loved working with her and highly recommend her to anyone trying to purchase a home. She's knowledgeable, supportive, and quick to respond.
Jenny Littell
My experience with Heather from start to finish was awesome. She helped me with everything. Thank you so much!! 😊
Shavon Mabry
Working with Brandon Thorn was, without question, one of the best customer service experiences I have ever had.

From our very first conversation through closing, Brandon consistently demonstrated professionalism, integrity, responsiveness, and an exceptional level of expertise. Purchasing a home can be an overwhelming process, but Brandon transformed what could have been stressful into an ...Working with Brandon Thorn was, without question, one of the best customer service experiences I have ever had.

From our very first conversation through closing, Brandon consistently demonstrated professionalism, integrity, responsiveness, and an exceptional level of expertise. Purchasing a home can be an overwhelming process, but Brandon transformed what could have been stressful into an experience marked by confidence, clarity, and trust. Every question was answered promptly, every concern was addressed with patience, and every step of the process was communicated thoroughly.

What impressed me most was that I never felt like just another transaction. Brandon genuinely cared about helping me make the best decisions for my family and worked tirelessly to ensure everything stayed on track. His knowledge of the lending process, attention to detail, and commitment to excellence were evident in every interaction.

In today's world, exceptional customer service has become increasingly rare. Brandon sets the standard for what true client advocacy should look like. His dedication, professionalism, and unwavering commitment to doing things the right way are a direct reflection of the caliber of service every client deserves.

If you're considering a home loan, I cannot recommend Brandon Thorn highly enough. He didn't simply help me finance a home—he helped make one of the most significant milestones of my life a smooth, enjoyable, and successful experience. Rocket Mortgage is fortunate to have a professional of Brandon's caliber representing their organization.

Thank you, Brandon, for going above and beyond. Your commitment to excellence did not go unnoticed, and I am sincerely grateful for everything you did.Read MoreRead Less
Barbara Trent
Very good also kept in contact with me all the way to closing.
Shelby Hobbs
Stop sending me predatory loan texts and calls and physical mails and emails EVERY SINGLE DAY. Leave me alone!! Stop doing this to people it is slimy and gross!!
Mark Hanna
Reply from Mark Hanna:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-545-2880 if you would like to discuss this further.Read MoreRead Less

Olga
It was a great pleasure to work with Ryan, he was very professional, supportive and excellent communication!
Andre Spencer
Chel Chel Chel…She was amazing from start to finish!! I’ve had plenty of calls from you guys for something and I declined, but soon as Chel called me something felt right!! Chel was amazing and made sure this process was smooth. She was available at all times and if I had a question she would call me right away!! Chel deserves nothing but appreciation and acknowledgment for how wonderful she ...Chel Chel Chel…She was amazing from start to finish!! I’ve had plenty of calls from you guys for something and I declined, but soon as Chel called me something felt right!! Chel was amazing and made sure this process was smooth. She was available at all times and if I had a question she would call me right away!! Chel deserves nothing but appreciation and acknowledgment for how wonderful she was through this process!! Thank you Chel and I appreciate you!!Read MoreRead Less