Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Marcy Oelhafen
Marcello was direct, professional, efficient and always there to help you through the process. Easiest Refi I have had in a very long time. Start to finish was just about 1 month. Wonderful. Would recommend him to anyone.
Brandi Watson
Hannah is very genuine and professional! I am so glad that she reached out to me about refinancing my home. Not only was she highly confident in answering all of my questions, she made the entire experience effortless on my end and without any pressure to move forward with any offer. At the end of this I feel like I made the right decision and she helped me every step of the way. Thank you Hannah!
Scott Hoffer
Absolutely great to deal with. Great sense of priority.
DC Campbell
Tuesday, March 24, 2026:
I can't really give Mitchell Any Stars at this time since it's been over 2 weeks since I left him a message that I received the remortgage paperwork. I have reached out to him today by telephone and have not received a return call as to the status of the remortgage. Maybe he's been in a accident and can not return any calls. I sure wish someone from Rocket Mortgage would ...Tuesday, March 24, 2026:
I can't really give Mitchell Any Stars at this time since it's been over 2 weeks since I left him a message that I received the remortgage paperwork. I have reached out to him today by telephone and have not received a return call as to the status of the remortgage. Maybe he's been in a accident and can not return any calls. I sure wish someone from Rocket Mortgage would call after leaving me "in the dark" for this long. Until this period of "no contact" he's been seemly timely and up to date in his communication. So where are you Mitchell???Read MoreRead Less
Mitchell Dore
Reply from Mitchell Dore:

Dear Deborah,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Deborah,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Brad Brill
Sean was great. I was just looking into my options for a refi and Sean made some great recommendations and pointed me in the right direction. His recommendation on term and rates being where they were is going to save us so much money.
Ashley Gavens
Emily was very professional and responsive. She was very thorough of the process and answered my questions. She continued to communicate with me through the process and after my closing. I’m happy to be back with Rocket Mortgage!
Donald Newman
Courtney is absolutely fabulous as a Rocket Mortgage Loan Officer. She is very knowledgeable and thorough. She communicated with me very effectively and in an extremely timely manner. I highly recommend her for any of your mortgage needs.
Ralph Reed
It was my first time to deal with a mortgage company in quite a while. The first time it was not so great. However, William put me at ease and guided through the process flawlessly. Many thanks, William
Jayesh Srivastava
Sam's the man! He's always looking out for his client's best interest and tailors his communications to meet their needs. If you have Sam in your corner, you won't go wrong. Thanks for helping us with our ReFi!
Najla Sbeiti
Dino,
I cannot express how happy I have been with working with you in refinancing all my home. You literally kept me on my feet and made sure my paperwork were complete at a timely matter. I work 7 days a week with no time for myself, but you stayed on top of finalizing my loan only and never gave up on me. I went to so many companies before you, and sure enough you made it work. Coming to you ...Dino,
I cannot express how happy I have been with working with you in refinancing all my home. You literally kept me on my feet and made sure my paperwork were complete at a timely matter. I work 7 days a week with no time for myself, but you stayed on top of finalizing my loan only and never gave up on me. I went to so many companies before you, and sure enough you made it work. Coming to you for the 4 th home now and privileged to call you my permanent loan man. Thank you for all you do.Read MoreRead Less