Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Rachel Crosson
Tracy asked what I was looking to do and then delivered exactly what he said he would do.
Boe Faircloth
Great service from Ryan. You should move him to the VA Assumption department so he can show them what customer service is.
Sherry Wallace
David is knowledgeable, personable, service oriented. He guided us through the process with the right mix of patience and encouragement.
Marlon Pruitt
It was a pleasure working with Brian. Available and prompt when needed and set clear expectation upfront. Thanks Brian
Tauni Swenson
If I could give DeAnn 10 stars I would. I have been trying to launch the process to assume the loan for my current mortgage as was specified in my divorce decree. I originally called Rocket on June 3 and have had no success in getting follow up when I realized there was no information in the email that was sent to me. It's now June 22 and, after an hour of trying to reach someone in the chat, ...If I could give DeAnn 10 stars I would. I have been trying to launch the process to assume the loan for my current mortgage as was specified in my divorce decree. I originally called Rocket on June 3 and have had no success in getting follow up when I realized there was no information in the email that was sent to me. It's now June 22 and, after an hour of trying to reach someone in the chat, trying to call in and getting complete runaround, I finally got to DeAnn. She was determined to help me find the right people and stayed on the call with me throughout each interaction (most of which still just people telling me they could not find my loan nor my info, but with no proactivity to help). She helped calm my nervous system, assured me she'd continue to help me find the information I needed, and was able to find and send me the document that was supposed to be sent June 3. While I'm still trying to get the right department to help me progress my issue, I feel comfortable now knowing I have DeAnn's number and a champion within Rocket. THIS is what customer service should look and feel like. What a superstar.Read MoreRead Less
Peter McAndrew
I can’t tell you enough how awesome it was to work with Bryan. He made the process seamless, and not only is he very professional, he’s incredibly personable as well. It was like talking with someone that had your back all the way. Highly recommend working with him in any capacity.
Carl Puskavich
This guy is amazing and calmed my fears and concerns when things got tough. He stuck with us the whole way through the process and even came through in a difficult time to help us get the loan closed. Thanks to him we are now homeowners. Forever grateful to him and his service.
Denise Estepp
Angela was very patient, communicative, and personable. Highly recommend!
Robert Putfark
Patrick was AWESOME! He went out of his way to make it as smooth and stress free as possible. Great Experience.
David Scarlett
Kris was very helpful and knowledgeable. Highly recommend him as your loan officer.