Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Yvette Cameron
sam wasn't at all what I expected he was more like a middle man when I had questions he seemed to pawn me off on another department where I had to start all over it was like once he got me to fill an application he didn't care any more now I recently found out I could have gone through my American Express Card to refinance my Rocket mortgage I believe I lost $$$ not really happy with same from ...sam wasn't at all what I expected he was more like a middle man when I had questions he seemed to pawn me off on another department where I had to start all over it was like once he got me to fill an application he didn't care any more now I recently found out I could have gone through my American Express Card to refinance my Rocket mortgage I believe I lost $$$ not really happy with same from beginning to endRead MoreRead Less
Sam Beidoun
Reply from Sam Beidoun:

Dear Yvette,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to...Dear Yvette,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust”

Thank you and have a great day!Read MoreRead Less

George Ballard
Very professional.. always there when I needed him always willing to help
Elizabeth Orellana
Michael was very kind and professional with me. He provided me all the numbers to qualify me and approve me for a loan to buy my first home. He took the time patiently. I recommend him very highly. Thank you Michael.
Adella Nowowieski
Troy Londo made it possible for me to have a refinance of my home, plus complete coverage of outstanding credit debt at an interest rate UNDER 3%. I am in my 80's, so this had to be a clean and complete deal, which it has been from start to finish. To be honest, with the benefit of no high interest debt from the former high credit-card payments, I am now free to pay additional monthly payments, ...Troy Londo made it possible for me to have a refinance of my home, plus complete coverage of outstanding credit debt at an interest rate UNDER 3%. I am in my 80's, so this had to be a clean and complete deal, which it has been from start to finish. To be honest, with the benefit of no high interest debt from the former high credit-card payments, I am now free to pay additional monthly payments, full or partial, cutting down the length of time in this refinance, if I choose to do that. I am relieved that this will not be a burden for my family to handle. I could not have done it without Troy's oversight and the assistance of the Rocket Mortgage staff. Thank you, Troy!Read MoreRead Less
Dwight Theall
Ryan is professional and very easy to work with, answered all my questions and even gave me some to ask...very helpful.
Philip Howson
Dean your assistance in helping me to repair my credit to qualify for a mortgage is greatly appreciated. It’s hard to find words to adequately articulate the extent of my gratitude for the professionalism, courteousness, and promptness of your responses.
I would highly recommend your services to anyone with similar needs.
Kendra Ferrero
Lisa did a great job in helping us refinance our home. She was prfessional, couteous and is a 10 when it comes to customer service. THanks Lisa for all of you help!!!
Hinky Reynares
I loved working with this young man.He was so knowledgeable and pleasant.Any questions I had he would very quickly get back to me.Thru him the process was fast and easy.I would recommend him in heartbeat.Thank you DARREN Hinky Reynares
Gandalfthegirl Flower
Jacob was professional, friendly, and efficient. I would definitely recommend his expertise.
John Beck
My wife and I think that Julian was a joy to work with on our refinance. He was very knowledgeable and friendly. He explained everything and answered all our questions thoroughly for us to understand. We are very happy with our experience with Rocket Mortgage thanks to Julian.