Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Cheryl
Stephanie started out great but as the process went on and we were required to do some work, she ghosted us. It felt like we were going along with no one to answer our questions. Finally after several calls and emails, we got someone to help us and we are now finally closed. This was a very stressful and confusing process. Communication is key to a successful business relationship and they failed....Stephanie started out great but as the process went on and we were required to do some work, she ghosted us. It felt like we were going along with no one to answer our questions. Finally after several calls and emails, we got someone to help us and we are now finally closed. This was a very stressful and confusing process. Communication is key to a successful business relationship and they failed. In the end it worked out but we have yet to hear from Stephanie with an explanation or apology for her handling of the situation.Read MoreRead Less
Stephanie Miller
Reply from Stephanie Miller:

Dear Cheryl,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given...Dear Cheryl,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Debra Kasen
Angelo provides super service! Was vey happy that we connected with him.
Gpa Standifer
Katrinna was very helpful and friendly
Michael Mayer
Efficient, organized, and working the process very smoothly even with some rescheduling.
Oren Sieff
Working with Greg on our home purchase was an outstanding experience from start to finish. He provided expert guidance throughout the entire process and was incredibly responsive, consistently answering our questions and addressing our concerns—even on weekends. Greg made us feel like he genuinely cared about our success, offering thoughtful, sound advice at every step. We are so glad we had him ...Working with Greg on our home purchase was an outstanding experience from start to finish. He provided expert guidance throughout the entire process and was incredibly responsive, consistently answering our questions and addressing our concerns—even on weekends. Greg made us feel like he genuinely cared about our success, offering thoughtful, sound advice at every step. We are so glad we had him as our home loan expert.Read MoreRead Less
Nabil
Joe is a kind, respectful, and extremely helpful person. He helped secure a mortgage so my family and I could buy a house. I sincerely thank Joe and deeply appreciate him for being such a wonderful person.
K Stuart
Re: my refinance with Rocket, probably the easiest and most streamlined process I have experienced for what can be a complicated and frustrating undertaking. I initially worked with Ben and then Dimitri ,both were helpful and effective in helping me through to closing. The Rocket Web site kept me informed as to the progress of my application and uploading required documents was a breeze. Finely ...Re: my refinance with Rocket, probably the easiest and most streamlined process I have experienced for what can be a complicated and frustrating undertaking. I initially worked with Ben and then Dimitri ,both were helpful and effective in helping me through to closing. The Rocket Web site kept me informed as to the progress of my application and uploading required documents was a breeze. Finely the closing took around 45 minutes without a glitch. I would highly recommend Rocket mortgage to anyone purchasing a hope or planning a refinance.Read MoreRead Less
Garrett K Gkw
Rose is outstanding to work with. She's very helpful and knowledgeable. She always responded promptly and answered all of my questions. It truly was a pleasure working with Rose.
Valerie Dorsey
Mason was great to work with. Very professional but friendly and efficient. Always ready to help. Thank you Mason.
Roy Johnson
My experience with Rocket Mortgages was very good.1. The person who help when we first started. Was available to me when he was on vacation, and even he was sick. He was a great I gave 5 star.2. Every time I had a question and I call Rocket Mortgages. If the first person I talk to could answer my question. They got me to the person who could. 3. Rocket Mortgages worker where always on point. They ...My experience with Rocket Mortgages was very good.1. The person who help when we first started. Was available to me when he was on vacation, and even he was sick. He was a great I gave 5 star.2. Every time I had a question and I call Rocket Mortgages. If the first person I talk to could answer my question. They got me to the person who could. 3. Rocket Mortgages worker where always on point. They help every step of the way. 4. If something did seem right they was able to help me out. 5. They help all the to my closing. They even got the right person to sign out closing with. So I give the whole company a 5 star rating. Thanks to Rocket Mortgages for a very 5 star company and 5 star EmployeesRead MoreRead Less