Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jacob Rothe
We first met Tela Smith completely by chance during one of our many trips from Pensacola to Atlanta while searching for properties. We were in a small boutique store, casually talking about our upcoming move, when Tela happened to be there as well. In a way that was neither pushy nor sales-driven—just genuinely friendly and informative—she mentioned that she was a mortgage officer and encouraged ...We first met Tela Smith completely by chance during one of our many trips from Pensacola to Atlanta while searching for properties. We were in a small boutique store, casually talking about our upcoming move, when Tela happened to be there as well. In a way that was neither pushy nor sales-driven—just genuinely friendly and informative—she mentioned that she was a mortgage officer and encouraged us to reach out if we ever wanted a second opinion or needed a mortgage broker in the future. We exchanged information and agreed we would connect when the time was right.

Several months later, that time finally came. When we reached out to Tela for our pre-approval, she immediately demonstrated a high level of professionalism and expertise. She guided us through the process with ease, clearly explained who would be contacting us and why (including underwriting), and ensured we had all required documentation prepared upfront so there were no surprises or delays.

We were also working under a very tight timeline, needing to coordinate the sale of our Florida home with the purchase of our new home in Atlanta—and potentially secure interim housing in between. Tela worked diligently to minimize that gap and helped us close as quickly and smoothly as possible.

We are extremely pleased with Tela’s professionalism, knowledge, and attention to detail. This experience was about more than just securing a great mortgage—it was about building a relationship with someone we trust and know will be there for us in the future. We would confidently recommend Tela to friends, family, and anyone looking for a mortgage broker who truly has their clients’ best interests at heart.Read MoreRead Less
Paul Nicholson
Matt was very informative and thorough and kept me up to date on the process of refinancing my home. I was very grateful that he was able to work around me working third shift taking calls earlier to assist.
L.T. Carson
Justin did an excellent job from start to finish. I called Rocket to find out what options I had to refi or home equity. We went thru the refi first. As it was going thru the process I asked Justin if I could get a home equity estimate instead of the refi and he was able to get me those figures so I could make an informed decision, which I did. I’m very satisfied with being able to call Justin and...Justin did an excellent job from start to finish. I called Rocket to find out what options I had to refi or home equity. We went thru the refi first. As it was going thru the process I asked Justin if I could get a home equity estimate instead of the refi and he was able to get me those figures so I could make an informed decision, which I did. I’m very satisfied with being able to call Justin and get some results. He always said I’ll check it out and get back to you. And he did. I’m so satisfied!Read MoreRead Less
Barbara Hackel
Dewayne was helpful and went above and beyond with our latest financing and move. He was available and quickly responded to any concerns.
Eric Corbett
Frank did an amazing job!!! The whole experience was smooth and made as easy as possible. I would definitely recommend Frank and the Rocket team!!!
Sarah Hause
Jennifer was absolutely AMAZING to work with! She made the refi process smooth and painless, and is extremely professional and fast in her response time. In the event that Jennifer was not available, there was always someone on standby that would ensure that my questions didn't go unanswered. I HIGHLY recommmend Jennifer and would definitely deal with her and Rocket Mortgage again in the ...Jennifer was absolutely AMAZING to work with! She made the refi process smooth and painless, and is extremely professional and fast in her response time. In the event that Jennifer was not available, there was always someone on standby that would ensure that my questions didn't go unanswered. I HIGHLY recommmend Jennifer and would definitely deal with her and Rocket Mortgage again in the future!Read MoreRead Less
Rudy Ramirez
Keith, had exceptional service from start to finish. The lender was professional, responsive, and made the entire mortgage process smooth and stress-free. I highly recommend them to anyone looking for clear communication and results you can trust. Rudy R
Janice King
Very professional and knowledgeable. Made this transaction very easy from start to finish. Thank you Alec
Nicole Brockman
Jetson quickly handled our home buying situation. We were buying from family and not totally sure hownto makenthat work but he arranged everything. We did find one error, but it was quickly remedied with no change to our closing date
Ed Winchester
This is the second home loan that we completed with Dan Paulsen. He is thorough, responsive, informative and professional, all the things we want from a loan officer. I highly recommend him to anyone, but especially for first time home buyers who are looking for someone to trust and guide them through the process.