Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

David Smith
I had problems the whole time with my 4th home purchase. When I was looking for a home I couldn't seem to get Kendall to speak with me on the phone. Eventually, I contacted his superiors and tried to get a new loan officer. After that, they realigned us and that issue seemed to go away.

Once we signed a contract rocket close dropped the ball all the way to the closing table. Rocket close ...I had problems the whole time with my 4th home purchase. When I was looking for a home I couldn't seem to get Kendall to speak with me on the phone. Eventually, I contacted his superiors and tried to get a new loan officer. After that, they realigned us and that issue seemed to go away.

Once we signed a contract rocket close dropped the ball all the way to the closing table. Rocket close never followed up with me on the deposit getting kicked back. In addition, it took rocket a few weeks to get property taxes corrected on our loan estimate only to have rocket close send outdated paperwork to the closing agent at 10pm on Sunday before a Monday closing at 9am. That reminds me, I also had to pester rocket mortgage for the cash to close amount the business day before closing. I have a bunch of hard copies and soft copies of the closing documents now. But, I'm not confident that I actually have my name on the deed. I won't be surprised if I get a surprise eviction notice while making my mortgage payments.Read MoreRead Less
Kendall Wilkins
Reply from Kendall Wilkins:

Dear David,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear David,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Karl Deiotte
Jace was great to work with and made the process simple.
Alfonzo Salinas
I couldn't be happier with my experience. If you're looking for a banker who strikes the perfect balance between high-level expertise and a human touch, look no further.
• Unmatched Professionalism - From start to finish, it was clear i was in expert hands. Everything was handled with the utmost integrity. I felt completely confident in with her guidance.

• Communication: I never had to chase her ...I couldn't be happier with my experience. If you're looking for a banker who strikes the perfect balance between high-level expertise and a human touch, look no further.
• Unmatched Professionalism - From start to finish, it was clear i was in expert hands. Everything was handled with the utmost integrity. I felt completely confident in with her guidance.

• Communication: I never had to chase her for an update. Whether it was a quick check-in or a detailed explanation of a complex term, she was consistently responsive and kept me informed every step of the way.

• Relatability - What truly set this experience apart was just how easy Bridgett was to talk to. She took the time to understand my goals and spoke to me like if i was working with a knowledgeable friend. It’s rare to find someone so high-level who is also so approachable.

• Bottom Line - Efficient, transparent, and genuinely kind. I cannot recommend them highly enough.Read MoreRead Less
Sheila Brown
I had a fantastic experience working with Total Mortgage, especially Cian, who helped us through our refinance. Cian was awesome to work with and made the entire process feel so easy and stress-free. He was incredibly responsive, always quick to answer my questions, even on holidays, which really stood out.

He was able to secure us a great rate, and everything from start to finish was smooth and ...I had a fantastic experience working with Total Mortgage, especially Cian, who helped us through our refinance. Cian was awesome to work with and made the entire process feel so easy and stress-free. He was incredibly responsive, always quick to answer my questions, even on holidays, which really stood out.

He was able to secure us a great rate, and everything from start to finish was smooth and straightforward. I truly felt supported every step of the way. I highly recommend Cian and Total Mortgage to anyone looking for a seamless and positive refinancing experience!Read MoreRead Less
Matthew Waller
Moe did great! He was always responsive and helpful and patient.
Lynda Wilburn
Jaylon was very friendly and professional ! He and I have mutual friends in Dallas! I enjoyed getting to work with him’
Korry Smith
Todd provided excellent communication throughout my mortgage refinance. He is highly knowledgeable, patient, and attentive—always taking the time to listen and understand my needs. He went above and beyond to ensure a smooth and stress-free process. Highly recommend.
harrison redden
Gisah Young was fantastic! She showed a genuine care in helping me with my new loan. I can’t recommend her enough! 😄
Brita Nicol
Andrew was wonderful to work with. He was knowledgeable, insightful, and really listened to what I wanted. I felt heard and felt like he cared about what I wanted and was really working for me. He worked hard to get me the best deal. The whole process was so easy. Andrew was incredibly polite and respectful. He was always available and I felt comfortable coming to him with any questions or ...Andrew was wonderful to work with. He was knowledgeable, insightful, and really listened to what I wanted. I felt heard and felt like he cared about what I wanted and was really working for me. He worked hard to get me the best deal. The whole process was so easy. Andrew was incredibly polite and respectful. He was always available and I felt comfortable coming to him with any questions or concerns. I highly recommend Andrew and have nothing but good things to say about him.Read MoreRead Less
Frank Aguon, Jr.
Chad is a very knowledgeable and helpful professional. I explored other banks and financial institutions, but Chad convinced me that Rocket Mortgage offered timely service and financial support. He was a great help in my loan process. THANK YOU Chad!!!