Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

CRABEYE CONCEPTS
Here’s a polished review you can use:

I had an excellent experience working with Andrew at Rocket Mortgage. He was professional, knowledgeable, and incredibly supportive throughout the entire process. Buying a home can feel overwhelming, but Andrew made everything clear and easy to understand.

He was always responsive, patient with my questions, and took the time to ensure I was comfortable with ...Here’s a polished review you can use:

I had an excellent experience working with Andrew at Rocket Mortgage. He was professional, knowledgeable, and incredibly supportive throughout the entire process. Buying a home can feel overwhelming, but Andrew made everything clear and easy to understand.

He was always responsive, patient with my questions, and took the time to ensure I was comfortable with every step. His attention to detail and commitment to helping me secure the best outcome truly stood out.

I’m very grateful for his help and would highly recommend Andrew to anyone looking for a reliable and trustworthy mortgage banker.Read MoreRead Less
Adam Futo
Tim worked with me and for me. Great job!
James Thomas
Nolan made to complicated easy to understand. I did need guidance through the process. I am a first timer with Rocket Mortgage, and it was easier than I thought it was going to be.
Steve Plewes
Patrick was my loan officer for my recent home purchase. Once I entered into contract, Patrick assured me that he would work closely with underwriting to ensure quick approval. I trusted Patrick, so I wasn't concerned when I didn't hear back from him for a couple of weeks. I sent him an email a few days before our scheduled closing, and asked him to confirm that everything was on schedule. ...Patrick was my loan officer for my recent home purchase. Once I entered into contract, Patrick assured me that he would work closely with underwriting to ensure quick approval. I trusted Patrick, so I wasn't concerned when I didn't hear back from him for a couple of weeks. I sent him an email a few days before our scheduled closing, and asked him to confirm that everything was on schedule. Later that day, I received a phone call from someone else at Rocket Mortgage saying that Patrick had been promoted and this person would be my new loan officer. Patrick had dumped my loan into someone else's inbox without so much as a phone call to let me know what was happening. Very unprofessional! I missed my closing date by a couple of days, and could have lost my deposit. The closing delay caused unnecessary anxiety for the many people who were relying on us to be on schedule. Patrick really dropped the ball on my loan, and as of this writing, still has not responded to my email. One star.Read MoreRead Less
Patrick Connelly
Reply from Patrick Connelly:

Dear Steve,

Thank you for taking the time to leave a review. I sincerely apologize If there was an opportunity where I could have provided you with a better experience, and or expectations. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. I am truly sorry if I ...Dear Steve,

Thank you for taking the time to leave a review. I sincerely apologize If there was an opportunity where I could have provided you with a better experience, and or expectations. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. I am truly sorry if I could have better assisted through any changes that took place. I will make sure that I do keep this feedback in mind moving forward. Please know I will be available if given the opportunity in the future to re-earn your trust.Read MoreRead Less

J David Ortiz
Mr. Cepeda is very responsive and professional in his business. He followed up in every step of the process to bring my credit score up. I have no reservations in recommending him for future clients or business.
Eddie C
I had the pleasure of working with Caden on refinancing my home. Caden was quick to respond and showed me a couple of options. One of which turned out to be a really good option for me. The whole process was really effortless and really quick. Highly recommend Kayden to anybody who is looking for either a new purchase or a refinance.
Andrew Mclaughlin
Brittany had a very positive attitude about helping us with our refinance loan. She encouraged us, looked for the best deal and rate, found paperwork signing shortcuts to simplify the process and o expedite our closing. The whole process took 16days from first contact to recieving our funds. Looking forward to our new roof and driveway addition! Thank you!!
Sarah Lucero
Very helpful made the process easier than expected
Jeff Arata
Lisa made the entire process straightforward and simple. She responded immediately to texts and emails and phone calls. I would highly recommend her to anyone looking to obtain a loan through Rocket Mortgage.
Christopher Behm
Kept us very informed. I think that was the easiest refi I've ever been through.