Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Mark Brady
Whitney was prompt and professional. Whitney had the experience to answer any question that I posed during my financial process.
Anna Wolosencuk
The very first contact I had with Austin was on January 14th, according to my email inbox. We have been working since that date to complete a refinance on my home. We officially closed on August 6th. We have run into pitfals with response times from the government, appraisals, my homeowners association... you name it. Through this process, he has been patient and I felt he was there for me during ...The very first contact I had with Austin was on January 14th, according to my email inbox. We have been working since that date to complete a refinance on my home. We officially closed on August 6th. We have run into pitfals with response times from the government, appraisals, my homeowners association... you name it. Through this process, he has been patient and I felt he was there for me during the last few months. He never gave me the impression that he was annoyed with my questions, although I did ask many (and some questions more than once) and he was happy to explain what I needed to hear as much as possible until I fully understood.

Just one example I think is important for someone is his position: I told him I was rate shopping at the beginning of the process and he didn't make me feel bad for doing it, didn't try to push me not to, and fully explained why Rocket Mortgage was a better choice.

I also never felt like I was just a sale to him. He was always professional, don't get me wrong, but remembered small details about me personally and really seemed to understand my priorities. This process has been a long one but I can say with confidence that the reason I stuck with Quicken Loans (now Rocket Mortgage) instead of moving to someone local is Austin.

Timing has been crazy across the board for appraisals but the first attempt was an FHA refinance, which kept timing out due to an appraisal. I would absolutely refinance with them in the future, but honestly they got my interest rate so low I don't think I'll need to.Read MoreRead Less
Michael Cook
was a pleasure working with Tom, he was very quick to get our refinance done , a pleasure to talk to thank you very much
Derrick Haynes
I have had many mortgage professionals promise me the world...and in turn, deliver on less than half of what they promised. David did exactly what he said he could do. I truly appreciate all of his hard work.
Heather Gyecsek
Steve was great! He went over everything step by step and answered all my questions.
Jazmine Smith
Abe is amazing. He was always there to answer any questions and ensured I understand the process each step of the way. He was committed to making sure we had the best experience.
Doug Humenuik
Cassandra took her time and was very accurate on everything she covered with us.There was quick contact with us when we had questions .
Jason DeMicco
Robert was great to work with. Understood my needs. Answered all my questions and was easy to get a response from.
Mark Lang
Jack was friendly, helpful and kept me informed throughout the process. This was the easiest and best refinance process I have ever experienced.
Sharon Skilling
Dave was so efficient and professional I find myself looking forward to the next refinance or purchase. I truly love the great experiences I have had with Rocket Mortgage and Dave!