Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Bob Heap
Alek is great. He is most helpful and is polite and friendly. He was always prompt with any info I needed. Go Alek!
Todd Green
Aspen was always helpful and available.
Rich Gelet
Ellen is very polite and professional. I appreciated all her patience, help and understanding my situation.
Jean Shannon
Started out great, worked to get us where we needed to be. Once we got the numbers we liked and agreed to go through with the refinance and he got what he needed from us then communication stopped. Was very hard to get a hold of, and in the dark about what was going on and what part of the process we were in. In the end got less than what he said we were going to get and never heard from him ...Started out great, worked to get us where we needed to be. Once we got the numbers we liked and agreed to go through with the refinance and he got what he needed from us then communication stopped. Was very hard to get a hold of, and in the dark about what was going on and what part of the process we were in. In the end got less than what he said we were going to get and never heard from him again.Read MoreRead Less
Omar Alfaear
Reply from Omar Alfaear:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less

craig estenes
Moe was extremely professional, helpful and considerate helping me with my loan. He made the whole process very easy. I would definitely recommend Moe. To anyone in my life looking for a loan
Diana A. Bermeo-Rios
Max is knowledgeable, patient, and took the time to walk us through all the scenarios we were considering before moving forward with our loan. He answered our questions thoroughly, explained our options clearly, and made the entire process smooth and stress-free. We truly appreciated his guidance and expertise.
Michael Collins
My interest rate kept going up. It started at 9%. I then received a letter saying it was 9.8%. When I questioned this, I was told it was because the house didn’t appraise for as much as he put in for. I was then told he could get it to 9.2 but I wouldn’t be able to borrow as much. I accepted the 9.8 but then was told it would be 10.1 if I want to borrow the original amount. He told me that ...My interest rate kept going up. It started at 9%. I then received a letter saying it was 9.8%. When I questioned this, I was told it was because the house didn’t appraise for as much as he put in for. I was then told he could get it to 9.2 but I wouldn’t be able to borrow as much. I accepted the 9.8 but then was told it would be 10.1 if I want to borrow the original amount. He told me that the letter I had signed agreeing to the 9.8 was sent before the appraisal came back. Why send a letter having me agree to 9.8 before the appraisal if I was originally supposed to get 9.0? If I didn’t have 3.5% on my home loan, I would refinance the house and the second mortgage with a different lender. I’m sure another lender could give someone with a 750+ credit score a better rate than 9%. This might be one of the biggest mistakes I’ve ever made.Read MoreRead Less
Brian Green
Reply from Brian Green:

Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Jo Ann Griffith
Antonio was so helpful and patient through the entire interaction with him. He should definitely be a keeper.
reginato78
Michael Martin was awesome!! Took time to explain everything, was very personable and very communitive every step of the way. Made the process seamless and we even shared a few laughs along the way. Great guy!!!!
Rob MacPherson
Cameron was terrific from the first "cold" call and throughout the process. He was patient with my questions, went back and did some additional research, and made whatever adjustments we asked for that made the loan work best for us. We made the decision to close on this loan because of Cameron's attention to our needs and responses to our questions. Highly recommend and thank him for the easy ...Cameron was terrific from the first "cold" call and throughout the process. He was patient with my questions, went back and did some additional research, and made whatever adjustments we asked for that made the loan work best for us. We made the decision to close on this loan because of Cameron's attention to our needs and responses to our questions. Highly recommend and thank him for the easy and pleasant experience.Read MoreRead Less