Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Michael Collins
My interest rate kept going up. It started at 9%. I then received a letter saying it was 9.8%. When I questioned this, I was told it was because the house didn’t appraise for as much as he put in for. I was then told he could get it to 9.2 but I wouldn’t be able to borrow as much. I accepted the 9.8 but then was told it would be 10.1 if I want to borrow the original amount. He told me that ...My interest rate kept going up. It started at 9%. I then received a letter saying it was 9.8%. When I questioned this, I was told it was because the house didn’t appraise for as much as he put in for. I was then told he could get it to 9.2 but I wouldn’t be able to borrow as much. I accepted the 9.8 but then was told it would be 10.1 if I want to borrow the original amount. He told me that the letter I had signed agreeing to the 9.8 was sent before the appraisal came back. Why send a letter having me agree to 9.8 before the appraisal if I was originally supposed to get 9.0? If I didn’t have 3.5% on my home loan, I would refinance the house and the second mortgage with a different lender. I’m sure another lender could give someone with a 750+ credit score a better rate than 9%. This might be one of the biggest mistakes I’ve ever made.Read MoreRead Less
Brian Green
Reply from Brian Green:

Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Jo Ann Griffith
Antonio was so helpful and patient through the entire interaction with him. He should definitely be a keeper.
reginato78
Michael Martin was awesome!! Took time to explain everything, was very personable and very communitive every step of the way. Made the process seamless and we even shared a few laughs along the way. Great guy!!!!
Rob MacPherson
Cameron was terrific from the first "cold" call and throughout the process. He was patient with my questions, went back and did some additional research, and made whatever adjustments we asked for that made the loan work best for us. We made the decision to close on this loan because of Cameron's attention to our needs and responses to our questions. Highly recommend and thank him for the easy ...Cameron was terrific from the first "cold" call and throughout the process. He was patient with my questions, went back and did some additional research, and made whatever adjustments we asked for that made the loan work best for us. We made the decision to close on this loan because of Cameron's attention to our needs and responses to our questions. Highly recommend and thank him for the easy and pleasant experience.Read MoreRead Less
Anita White
Cass was patient and professional. He took time to answer my questions and made sure I was comfortable throughout the process.
Tracey Brown
Jeff made the whole process quick and easy. He responded quickly to my inquiries. He is professional, knowledgeable and friendly.
dndnjoe
Ed was efficient in communication and use of technology which is nice to have in 2026 and not treat the process like we are doing it in 1952. I appreciate his efforts to ease the process and getting things taken care of!
Scott Mattingly
Robbie is a professional with the exact expertise we needed to purchase our new home. He went above and beyond. Trust in Robbie Dwight
Luis Rivera
Working with Tom at Rocket Mortgage was a great experience. He is incredibly knowledgeable and always took the time to answer all of my questions, making the entire process straightforward and stress-free. Tom was proactive in his communication and ensured I got the best rate possible. I highly recommend working with him!
Ramon San Juan
Very professional in all aspects of handling our refinancing applications.Thank you.