Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Daisy Buchanan
It was a very great experience she was great.
Connor Cindi
Our experience with Darrius was great. He followed up and made sure our loan was progressing through the system. We had a very bad experience to compare to and Darrius far exceeded our expectations.
Gina Kuchta
We began an application with Alex in May of 2021 for a home that did not work out. We then were able to find another home, which Alex assisted us in purchasing. The contract was ratified on June 21 with an anticipated close date of July 21. Everything was going smoothly, until we could not get an appraisal; an appraisal that was ordered the day our contract was ratified. During the week of July ...We began an application with Alex in May of 2021 for a home that did not work out. We then were able to find another home, which Alex assisted us in purchasing. The contract was ratified on June 21 with an anticipated close date of July 21. Everything was going smoothly, until we could not get an appraisal; an appraisal that was ordered the day our contract was ratified. During the week of July 10, we finally got an appraisal scheduled and conducted. However, the report was not due back until August 16 - more than a MONTH later, after our rate lock would have expired. I elicited Alex's help in getting the report back soon after the appraisal was conducted.

I'm sure Alex spent countless hours behind the scenes trying to get our loan closed - and he succeeded. We closed July 23...only 2 days beyond the original close date.

During this age of COVID, customer service seems to have gone by the wayside. Alex does not operate that way, however, and Rocket is very lucky to have Alex working there. Had it not been for Alex, we would have pulled our mortgage application and gone with a local lender and started the process from the beginning - it is only because of the diligence and attention Alex gave our loan that we stayed. Our loan is not huge. However, this didn't matter to Alex. He simply wanted to get our loan closed for us in a timely manner. He made us feel like we actually mattered.

It was by pure luck of the draw that we ended up with Alex as our banker, but I would recommend any of my friends and family to contact him directly should they need a mortgage. He is personable, fun, intelligent and very good at his job! I am so happy that he was in our corner during this process, because without him, there most definitely would not have been a happy ending.Read MoreRead Less
Marky Blige
Billy was great throughout the entire process. Responsive, polite, and professional.
Nancy Raimey
Chad was friendly and professional. He walked me through every step. He checked in with me explaining what to expect next. He made the whole experience easy. I wish I had done this sooner
Floyd Mackenzie
Chris is a great asset to the quickened loans team.. He has helped me in purchasing my house and refinancing. I wouldn't hesitate to use him again for any Quicken loan application. Selling or otherwise. Chris is a true professional and very very thorough representative. My thanks go out to Chris and his team for a smooth and hassle free Experience.
Phillip Hesselgrave
Knowledge, patience, understanding, being personable and esponding in a timely manner all way beyond what was ordinarily expected.
Terry Traynor
An absolute pleasure to work with Tito. Total professional from start to finish. Very highly recommended
Steve Petro
Johnie was very helpful in the entire process. He was available and answered all questions whenever I had one.
Richard Gwozdz
Great service! Did all of the research work. Well done job!