Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jonas Traphoner-Liu
Mary is a rockstar! She provides excellent customer service and goes above and beyond for you! I highly recommend making her a part of your team!
Marc Schomberg
I had an excellent experience with Pedro, made the closing process so easy and seamless
Monster Watson
He was very helpful. Always accommodating and made himself available to answer all questions. I can't believe how fast I was able to buy my home. I am very thankful.
Penny Cox
Scott was very helpful in all areas when explaining the loan process and all the needs - I would highly recommend him.
Robin Gambrel
Hello ! & Much Gratitude To The Powers That Be, For The Restoration of My Health after a Long 5 year Battle BUT BAM To ROCKET MORTGAGE For Having Jon Calcaterra inTheir arsonal. I Have Done My Very Best To Always Do the Right Thing, Be A man of My Word, and follow through, along with Always Helping a Man down an Out. Thank you So Very Much Mr Jon Calcaterra for Doing every thing you said you ...Hello ! & Much Gratitude To The Powers That Be, For The Restoration of My Health after a Long 5 year Battle BUT BAM To ROCKET MORTGAGE For Having Jon Calcaterra inTheir arsonal. I Have Done My Very Best To Always Do the Right Thing, Be A man of My Word, and follow through, along with Always Helping a Man down an Out. Thank you So Very Much Mr Jon Calcaterra for Doing every thing you said you would do, and by golly you stuck to it, and You made it happen ! You Have The Very Highest Values in Professionism Carisma and the ability to Maintain Joy in the Heart, and laugh, even under the worst circumstance, when I thought i was Invented Specifically for Murphies Law, Knowing I Had a lot of anxiety, But Still making a person Like Me, To Just not sweat the small stuff, & look at it from a different Perspective. You, Are Very Much Like Bill Murry & Have Reminded Me That Some Times, With Somes Things, It Just Dont Matter, So much You Had me Jumping up and down & singing over & over again That it just dont matter, like i was a camper sitting around the Campfire & Once I Could Not only See The ActuaL Savings over all, But how it actually was going to, will, & is Happening for me, now that my loan has closed ! But Today, & Now So Knowing, How my Finances Credit, previous Losses & Payments with now much Less years and Much Less Less % at 1 & 3/4 % Below my Previous Rate was so significant, & Now with all my Bills Paid off, i am now getting set up to do a By-weekly payment , Thank you for Meeting The Very High Values, That I was Raised with in Being a man of your Word with Morals Values Ethics, & WE, Ida M & Robin T. So thank you Very much for your Integrity. You Are The Very Best. You Are The Man. Thanks for restoring the very Nature of Our Finances :)Read MoreRead Less
Micol Melani
Kristine is the best! Extre knowledgeable regarding our home financing options, prepared, a fighter, and got us the best option that fitted our needs! Highly recommended
Emmanuel Orosco
As a first time home buyer, I appreciate being able to work with Stuart whose is trustworthy and was attentive to my loan needs. I ended up going with Rocket Mortgage because Stuart provided a competitive loan package, and most importantly I felt that he truly cared about my financial situation when I settled on my house. He's very trustworthy who broke down my Loan Estimate in order for me to ...As a first time home buyer, I appreciate being able to work with Stuart whose is trustworthy and was attentive to my loan needs. I ended up going with Rocket Mortgage because Stuart provided a competitive loan package, and most importantly I felt that he truly cared about my financial situation when I settled on my house. He's very trustworthy who broke down my Loan Estimate in order for me to understand and kept all his promises. I would absolutely recommend and work with him in the future given the chance. Thank you for all the help Stuart!Read MoreRead Less
Eugene Bowling
Maya is the best, she knows what she is doing and explains everything in detail if you have a problem she will fix it for you I think she should get the employee of the year! Love you Maya!
Rena Massis
Brandon Ostrowski's level of customer service in assisting me with my recent refinance through Rocket Mortgage was nothing short of excellent. He was prompt and responsive to all my questions and moved me through the process quickly and efficiently.
Kathy Massing
COMPLETE nightmare. Team could not meet deadline for anything. Had to cancel movers for a move 1/2 way across the country because they could not meet a deadline given to them many months prior! If he puts Keya Chitty on the case, RUN!!! I submitted things to her 2-3 times before she could even find them in the system. Totally unorganized and has no idea what is going on. AVOID AVOID ...COMPLETE nightmare. Team could not meet deadline for anything. Had to cancel movers for a move 1/2 way across the country because they could not meet a deadline given to them many months prior! If he puts Keya Chitty on the case, RUN!!! I submitted things to her 2-3 times before she could even find them in the system. Totally unorganized and has no idea what is going on. AVOID AVOID AVOID!!!!! All he could say was "I am disappointed in my team." Yeah, that helped when I was vomiting constantly from the stress of dealing with this team.Read MoreRead Less
Tim Heuer
Reply from Tim Heuer:

Dear Kathy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Kathy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less