Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Bonnie Cunnius-Haring
Dan is very friendly and helpful. My refinance was completed in one week and all electronically except for the final signatures. I've been with Rocket Mortgage (Rocket Mortgage) for over seven years now.
Patricia Welch
Five years ago Jason helped Me with a loan on a new Townhouse. We moved from Traverse City, Mi. to Maryland. Jason helped in Every way, He’s a Class Act! I’ll always have Fond Feelings for Rocket & their Incredible Employee Jason Ellis!
Michelle Lurie
The best!!!!!!!!!!!! Would use again in a heart
Daniel Kassebaum
Bianka was there all times of the day and night to help! She did a great job for me and never fooled me or played games, just helped me get the lowest rate.
Zuley Rod
Be careful with this person! He would ask you to run your credit without ask you important and relevant information. Then after he runs your credit, he would tell you that you won't qualify for a loan because your income is to low or for any other information that he suppose to know or ask before run a credit. In my case, I have good credit score and he ran it and then he told me that my income ...Be careful with this person! He would ask you to run your credit without ask you important and relevant information. Then after he runs your credit, he would tell you that you won't qualify for a loan because your income is to low or for any other information that he suppose to know or ask before run a credit. In my case, I have good credit score and he ran it and then he told me that my income is to low which he already knew before run the credit. I requested a loan for $825K and after he ran my credit he told me that I only qualify for $170k. As a senior he suppose to be more carefully regarding checking credit score. This's very unprofessional for a senior broker.Read MoreRead Less
Tom Staperfenne
Reply from Tom Staperfenne:

Dear Zuley,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Zuley,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Kristin Hall
JD was friendly, knowledgeable, responsive whenever I had questions (usually answered with a few minutes). Extremely happy with my experience-the entire process was completed in a couple of weeks compared to another company that was 7 months in and I didn’t have a closing date
Robert Borowski
Nick was outstanding. He responds quickly to emails or phone calls.
He was always helpful and responsive !
I highly recommend him!
Heidi Kareh
Wingyee is an excellent agent. She was very responsive and attentive. Also, very conscious of my availability and timing. She was able to find the lowest rate for my refinance and walked me through the process with no issues, answering every question I had along the way.
Parrish Larsen
very smooth transaction, was never lost in the shuffle! highly recomended!!!
Debbie Lawson
Kyle was great! He was very patient and understanding. He is knowledgeable of the mortgage process and able to walk the average applicant through the process. He stayed in touch through out the whole process and answered all questions. He is very personable. I highly recommend him.