Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Randy Ricci
Erin is fantastic. Extremely helpful !! She is the best at what she does. True too her word. I put a check to her work, she was right on to the penny. Thanks you, Erin !!
Rene Wilson
Joseph was great to work with it. He was very responsive and quick to answer questions. He was great to work with
Barbara Thompson
The entire Rocket team is amazing...from start to finish!
Barb Elmore
Unfortunately our experience with Lucas was disappointing. The entire process for our refi took over 2 months. When we started the process, Lucas did a good job communicating with us about all the documents needed. Once they were submitted (within 3-4 days), we seemed to have been forgotten by Lucas. There were problems scheduling an appraisal, updates that have to be made due to the type of loan ...Unfortunately our experience with Lucas was disappointing. The entire process for our refi took over 2 months. When we started the process, Lucas did a good job communicating with us about all the documents needed. Once they were submitted (within 3-4 days), we seemed to have been forgotten by Lucas. There were problems scheduling an appraisal, updates that have to be made due to the type of loan (which we were not aware of), and had to sign paperwork twice due to forms missing in our first closing process. Even though some of these issues were not directly related to Lucas, when we called or texted him needing assistance, we were told to use the help line. I just felt that if Lucas was our Sales Agent and got “credit” for the sale, he should be at our side throughout the entire process. Unfortunately this was not the case with our experience.Read MoreRead Less
Lucas Evangelista
Reply from Lucas Evangelista:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Neal Gielstra
I already wrote a five-star review.
Thank you, Jamie, for taking care of Shellpoint also.
Jeff Alvarado
Robert was very quick in helping us with this loan. Great communication and follow thru.
Paul Haynes
Laurent was very easy to work with and was always on top of everything. He even engaged in interesting conversation during the times we waited for the computer to do its thing.
Jay Brunson
Patrick did a great job with explaining everything and making the process painless.
Christopher Pust
The loan experience with Richard was great. Everything was quick and efficient. Maybe most important, he was very responsive via email and phone with questions and concerns.
Erik Van Decar
Kyle was amazing throughout the entire process! He was very responsive by phone, email and even text. I was blown away by how courteous, professional and available he was for the entire duration from application through closing. I have never had such an easy process of obtaining a home loan. Thank you, Kyle!