Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Kristin C
Josh was incredibly helpful in buying our first home. He was very thorough and informative throughout the process which made everything run smoothly and timely. Josh helped us find credits and promotions that we qualified for to help mitigate some of the closing costs. We especially appreciated his responsiveness and availability in later hours. We'd highly recommend Josh for any of your mortgage ...Josh was incredibly helpful in buying our first home. He was very thorough and informative throughout the process which made everything run smoothly and timely. Josh helped us find credits and promotions that we qualified for to help mitigate some of the closing costs. We especially appreciated his responsiveness and availability in later hours. We'd highly recommend Josh for any of your mortgage needs!Read MoreRead Less
Jessie Peterman
I cannot say enough positive things about Alex and Renee. From day 1 when I inquired about getting a mortgage, they immediately told me what I needed to do and pay off or pay down. This whole process was incredibly smooth. I didn't have the best credit and kept waiting for something to go wrong. I truly enjoyed every conversation I had with Alex. I just cannot believe how smooth the whole ...I cannot say enough positive things about Alex and Renee. From day 1 when I inquired about getting a mortgage, they immediately told me what I needed to do and pay off or pay down. This whole process was incredibly smooth. I didn't have the best credit and kept waiting for something to go wrong. I truly enjoyed every conversation I had with Alex. I just cannot believe how smooth the whole process was. Not once did I have a horror storing about trying to buy a home!Read MoreRead Less
Reagan McCullough
Easy to work with. Helped us through every step to make sure we got through it!
Ronald Pulliam
Being fair to Peter I will not give a review. Ours was a unique situation and I got the feeling he was dealing with a moving target from the underwriters throughout our process. Long story short we were pre approved for up to a $300,000. dollar loan with 20% down on a second home. After we had written a contract on a $245,000 home those numbers became 25% down with a requirement to pay down the ...Being fair to Peter I will not give a review. Ours was a unique situation and I got the feeling he was dealing with a moving target from the underwriters throughout our process. Long story short we were pre approved for up to a $300,000. dollar loan with 20% down on a second home. After we had written a contract on a $245,000 home those numbers became 25% down with a requirement to pay down the loan interest to the tune of around $2,400. All this because we are retired but having demonstrated an average free cash flow income of over $9,000. a month and a net worth exceeding 1.5 million. It appeared my loan morphed into a cash grab trying to get as many fees and up front cost added to a loan Rocket Mortgage plans to flip. I got the feeling Peter had little to do with these decisions.Read MoreRead Less
Peter Brandon
Reply from Peter Brandon:

Dear Ronald,

Thank you for taking the time to leave a review. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I sincerely apologize if there was an opportunity where I could have better assisted throughout any changes that took place. I would never intend to leave any of my client’s feelings this way. As a licensed mortgage...Dear Ronald,

Thank you for taking the time to leave a review. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I sincerely apologize if there was an opportunity where I could have better assisted throughout any changes that took place. I would never intend to leave any of my client’s feelings this way. As a licensed mortgage banker, it is my top priority to set my clients up for success, meet your loan goals, and provide a seamless process. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist, if given the opportunityRead MoreRead Less

Arthur Booth
Tony was very helpful, knowledgeable, professional and an enjoyable to work with.
Kathy Crowley
Diedre was great throughout the whole process. She worked around our not so easy schedules, kept in contact with us, and was always kind and helpful. No matter what the question, even if it was for another person in the team, Diedre stepped in and gave us an answer. We were fortunate to have her assigned to us from the start. If going through Rocket Mortgage, ask for Diedre.
Rafa Solis
Tracie was awesome! always doing the best for the client
Melody Alegria
Angela was fantastic. She answered all my questions and was extremely helpful throughout the whole process. I will definitely refer her to anyone looking to buy or refinance!
Blake VanBuskirk
Rachna was wonderful to work with throughout the home buying process. She is very knowledgable and was able to explain all of the fine details of the financing process to us in a way we could easily understand. She was incredibly responsive to questions and requests - at any time of day, questions both big and small.

She worked with us from the offer stage all the way through closing (along with ...Rachna was wonderful to work with throughout the home buying process. She is very knowledgable and was able to explain all of the fine details of the financing process to us in a way we could easily understand. She was incredibly responsive to questions and requests - at any time of day, questions both big and small.

She worked with us from the offer stage all the way through closing (along with the full rocket team) but really helped shepherd us to the finish line. She was upfront and transparent about the key financial information - mortgage rates/cash to close etc at all stages of the process.

Rachna was wonderful to work with, highly recommended!Read MoreRead Less
Michelle Wise
Tom made my Heloc loan very easy and doable. His communication during the couple of days it took was so helpful. He made it easy and to the point. Suggestions to help the loan be more beneficial. He was not pushy or salesman like. He took the info I gave him and made the loan happen. I was closing within a week.