Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Tony Whitaker
Nikki was on top of my refinance all the way. She was very easy to work with and kept me very informed.

Thanks
Tony
Julio Flores
From beginning to end she was always somewhat available. I believe she could improve on response times. Initial response times for inquiry questions she was spot on. Once I began the process and was committed to the process she kind of went away and did not follow up very well. Few questions I had I was referred to other agents. Overall satisfied but would not recommend her over other team ...From beginning to end she was always somewhat available. I believe she could improve on response times. Initial response times for inquiry questions she was spot on. Once I began the process and was committed to the process she kind of went away and did not follow up very well. Few questions I had I was referred to other agents. Overall satisfied but would not recommend her over other team members.Read MoreRead Less
Jennifer Geer
Reply from Jennifer Geer:

Dear Jennifer,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Jennifer,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Renee Williams
Alex, Thank you for the great service of great customer service. And your Knowledge and your experience working with me over the phone was hard but you so helpful to me thank You.
Favi Mayorga
Nick is amazing!!! Knowledgeable, professional and truly goes above and beyond.
Darlene Bunting
Jake was knowledgeable, friendly and efficient. He made our refinance an enjoyable exp
Erin Bell
Demetrius was very professional, informative and punctual. Provided clear communication throughout the process and would definitely recommend him to friends and family.
Maria Sanz-Rodriguez
It was a pleasure to work with Jose. Knowledgeable, friendly, ready to help in everything, good temper, hard worker, patient, easy to be in contact with. I highly recomend Jose.
Wanda Kinsey
She got the refinance done quickly
Jacob Hostetler
Very helpful and patient with my wife and I being that it was our first time buying a home. He explained everything very well and in great detail. Not to mention he was very polite and quick to respond anytime we had a question. And out of the 4 or so people we had help us, he’s the only one I would give 5 stars for sure!
Whitney Johnson
Abe was AMAZING! He was always professional, prompt, and super helpful. He definitely helped to make our home buying experience run smoothly.