Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Karen Foster
Rana was very helpful and responsive. We always knew what was going on at every step of the way. She is also super knowledgeable and smart and figured out how to get past every stumbling block we thought we had encountered. She is the best!
Linda Pham
Ryan was very knowledgeable and helpful not just when we agreed to choose Rocket but going above and beyond to beat the competitor. He was ready to answer any and all question we had while we built our new home. I am very happy we chose Rocket Mortgage for our 2nd home purchase.
Paulette Godfrey
Hi Demetrius,

Thank you for the help you gave George and I. Everything went like Clock work and very easy to navigate. Thanks again. The Godfrey’s
Dennis Haberkorn
She was so helpful. Walked us thru the computer work and was so very patient. It went so smoothly with no problems.
Mariah Serrano
Brianna was very helpful and knowledgeable during our mortgage refinance process! We really appreciated her willingness to help!
Alan Sr.
Very helpful and knowledgeable about the whole process. Willing to go the extra mile to make sure everything is understood.
Shanzi White-Gray
Great experience and he understood exactly what I wanted to get done. Fast and efficient as well
Jeff Johnson
Easy to work with and explains things very well
Jim Tufa
She was very knowledgeable!! I have very healthy discussion with her regading the process
Ryan Kelly
I was having a great experience with Patrick until my mortgage commit date, at which point I received a call from his supervisor informing me that Rocket Mortgage would be unable to service my loan. This is because Patrick didn't actually have the right to entertain lending to me (my property was a new construction condo, for which Rocket Mortgage doesn't lend as a policy, apparently -- nothing ...I was having a great experience with Patrick until my mortgage commit date, at which point I received a call from his supervisor informing me that Rocket Mortgage would be unable to service my loan. This is because Patrick didn't actually have the right to entertain lending to me (my property was a new construction condo, for which Rocket Mortgage doesn't lend as a policy, apparently -- nothing to do with my eligibility for the $$).

I've thought a long time about this -- Patrick knew my unit was never occupied before I moved in, and he had enough clues to know that Rocket Mortgage/Rocket might not be able to lend in my circumstance. He chose to carry me through the whole process instead and then left me in an extremely precarious situation.

I lost $500+ immediately.
I was at risk of losing $5000 in deposits (luckily my seller allowed an extension, which they weren't at all obligated to do)
As a result of my scrambling to get a mortgage, I lost the interest rate that I fought hard for and had to settle for a higher interest rate. This will cost me $39,540 over the course of my loan.

Patrick is a nice guy and is charming. I even feel bad posting this because I like him as a person.
But I wouldn't trust him to have your best interest at heart. I think he knew the whole time that there was a real chance Rocket Mortgage couldn't service my loan. And if he didn't, that's ineptitude. Don't work with a potentially inept mortgage counselor. The consequences could be pretty staggering.Read MoreRead Less
Patrick Foster
Reply from Patrick Foster:

Dear Ryan,

Thank you for taking the time to leave your review. I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an ...Dear Ryan,

Thank you for taking the time to leave your review. I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place, or provided you with a better explanation in the end. I understand that you spoke with our Client Relations team regarding the concerns mentions. Please know I will be available, if given the opportunity to re-earn you trust in the future.Read MoreRead Less