Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Kimberly Churchey
Jonathan was very easy to work with he's very patient.... We would recommend him highly thank you Jonathan
Scott Hann
George was excellent to work with! He explained everything in layman’s terms and was very quick to respond to any questions. It was also nice that he would actually call and speak versus just electronically communicate. I’m glad that was lucky to get him as my point of contact! Well done George and thank you!
Sam Bark
Nick made the process super easy and was able to connect me with everyone needed to assist with my new mortgage
T
James is professional and very easy to work with. He initially presented several options for me to consider and explained everything thoroughly so that I could make the best decision for my situation. Communication and knowledge are top tier!
Hank Johnson
Rodney was top notch all the way through our process. He was very knowledgeable, thorough, quick to respond, and kept the process moving when we got bogged down a bit. Many thanks, Rodney.
Alicia Mitchell
Nicholas was fantastic. We had been put through the wringer trying to secure a refi with a different lender-months long and frustrating process. We decided to change course and we are so happy we did and that Nicholas was so knowledgeable. We were able to close with more cash and a better rate! Thank you again to Nicholas for making the process smooth, timely and painless.
Brian Murphy
Steve was great to deal with, he had the answer to all questions quickly. He was there the entire step of the process and a pleasure to work with.
Calvin Moore
Joshua did an awesome job! Very knowledgeable, patient and always was responsive to my calls and questions. He always was there when we needed him and kept us informed about the status of my loan. Great work!
Seth Butterfield
Sorry Trish, I just wasted 15 minutes trying to get a general rate check for a refinance, provided my sensitive information to an Ai agent, and then was asked by you, the now unsuspecting banker for the same information. Displeased to say the least because now my personal data is floating around in the Ai feed. To whom the encrypted data goes, is not specified. But it isnt Trish! Opt-out for Ai ...Sorry Trish, I just wasted 15 minutes trying to get a general rate check for a refinance, provided my sensitive information to an Ai agent, and then was asked by you, the now unsuspecting banker for the same information. Displeased to say the least because now my personal data is floating around in the Ai feed. To whom the encrypted data goes, is not specified. But it isnt Trish! Opt-out for Ai agent usage should happen first hand, I cant be the only person out there who doesnt trust AiRead MoreRead Less
Trish Gray
Reply from Trish Gray:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

gilberto lopez
Good salesperson, Fast, ready to help puts the effort to close deals đź‘Ť