Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

PAUL MACIEJKO
Christopher was AWESOME! Very friendly professional and knowledgeable! He worked with me and my wife every step of the process! He also was very understanding when we became frustrated at times! Thank you Christopher for everything!
Miguel Gomez
We had an excellent experience working with Andrew for our home loan refinance. He worked tirelessly to secure the best possible deal and remained patient throughout the entire process. Beyond just being attentive, he acted as a true advocate for us and educated us on current market conditions so we could make informed decisions. If you want someone who is knowledgeable and genuinely has your best...We had an excellent experience working with Andrew for our home loan refinance. He worked tirelessly to secure the best possible deal and remained patient throughout the entire process. Beyond just being attentive, he acted as a true advocate for us and educated us on current market conditions so we could make informed decisions. If you want someone who is knowledgeable and genuinely has your best interests at heart, Andrew is your guy.Read MoreRead Less
Andrea De Lint Houser
Justin was amazing from the first phone call all the way until the end. He supported with determining the best rate and ensured that we had a clear understanding of the process.
Landon
Paula was very aggressive in her sales practices and did not follow up with her commitments to send over information.
Paula Zombra
Reply from Paula Zombra:

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust

Matthew Scearcy
Kevin was a pleasure to work with. From what I can tell he gave every effort to help me in every way in the purchase of my home. I'm computer illiterate and he walked me through everything I needed. Thank you Kevin
Stephan Hoeckele
Louise was extremely helpful in getting me through the process for a home equity loan. He kept me informed throughout the process and answered any questions which I had. Since then, I have had a question or two, which Luis answered right away. I’m very pleased with how he helped me and I highly recommend anyone seeking financing to speak with him. Thank you, Luis!
Terri Peterson
Kalim was exceptional! He listened carefully to my situation, asked lots of questions and helped design a refinance package that completely met my needs. He remained in contact with me throughout the process and checked that I was staying up to date with requirements on my side.

I cannot thank Kalim enough for making a stressful situation smooth by delivering such high quality service. I know he ...Kalim was exceptional! He listened carefully to my situation, asked lots of questions and helped design a refinance package that completely met my needs. He remained in contact with me throughout the process and checked that I was staying up to date with requirements on my side.

I cannot thank Kalim enough for making a stressful situation smooth by delivering such high quality service. I know he was working with other clients at the same time, but his professionalism made me feel like I was his top priority. Thank you, Kalim!Read MoreRead Less
Petula Sankarsingh
Sam was not helpful and ended the chat in a very rude manner. He also kept asking questions that were already answered on the application. I provided personal information for the second person to be added to the application, and then he said I needed to call. If that was required, why was the information requested through chat in the first place? The interaction felt confusing and somewhat ...Sam was not helpful and ended the chat in a very rude manner. He also kept asking questions that were already answered on the application. I provided personal information for the second person to be added to the application, and then he said I needed to call. If that was required, why was the information requested through chat in the first place? The interaction felt confusing and somewhat questionable.Read MoreRead Less
Sam Shabrang
Reply from Sam Shabrang:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Lawrence Hope
Wonderful help and great support.
Kathy Chaney
Very responsive and efficient - highly recommend Ryan