Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Margaret Killeen
Vu was great to work with! Very responsive and straight forward. When my appraisal came back lower than expected, he helped me with the loan so that I did not have to make up the difference. I highly recommend Vu.
Robbie Stavinoha
Michael was fantastic to work with! He was transparent and professional and got us through the process quickly and efficiently; after working with another broker for 4 months he helped us meet the end goal in less than 30 days - AWESOME!
Phyllis Larranaga
Hi Jeff,
I am very please with all your help. You did a great job very professional all questions always answered. Excellent time frame it took to get it all together and explained all aspects of loan. Thank you again.
Phyllis Larranaga
Dawn Zawistoski Pinter
Patrick is very knowledgeable in his position. He is super easy to work with, great communication skills and willing to go the extra mile! Thank you!!!
Cosimo Marcantonio
Refi in less than 2 weeks. Straight-forward, professional, and knowledgeable are all characteristics of Gage. What an easy process!
Phil Levenhagen
I was very please with Devin, he was very knowledgeable with all the facts , he completely explained all my options , he's was very helpful and thank him for his services, phil
Christopher Parsons
Gregory did a great job at simplifying the process for me and was quick to respond when I needed him. I highly recommend his services.
Bob Mack
Chris Zajec handled our loan in a professional manner with excellent communication, efficiency and promtness. We highly recommend using Chris as their agent for any financial transactions.
Karyn Kneeland
I was steaming-mad when the Rocket Mortgage website enticed me to fill out a refi form (and run my credit!) by suggesting I could get a lower rate, a smaller payment AND fewer years until my home was paid off, and then came back with an offer that was the EXACT opposite: a higher rate with a higher monthly payment, and an additional 16 years added on. I fired-off a less-than-cordial note to the ...I was steaming-mad when the Rocket Mortgage website enticed me to fill out a refi form (and run my credit!) by suggesting I could get a lower rate, a smaller payment AND fewer years until my home was paid off, and then came back with an offer that was the EXACT opposite: a higher rate with a higher monthly payment, and an additional 16 years added on. I fired-off a less-than-cordial note to the loan department and promptly wrote a scathing review about their "bait-and-switch" tactics that had knocked down our credit score a few (precious) points.

Lisa James called me as I was starting to look for another mortgage company - I was that mad! She calmed me down, and then, within a few minutes made me an offer that was better than the original "bait" that the website had given me. Because of Covid, and because I was self-employed and had used unemployment during part of 2020, I had to jump through a lot of extra hoops to prove I was eligible to refi, but Lisa kept up her end of the deal and made sure I was providing EVERYTHING, in the correct order, to the loan officers. It took less than 3 weeks to get everything done, and I am confident that this will be the last loan we have on this house, A big THANK YOU to Lisa James for helping us to (hopefully) be able to retire in a house we own outright!Read MoreRead Less
Sara Cote
Steph was terrific to work with, very knowledgeable. Made the process very easy for us.