Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Christopher Parsons
Gregory did a great job at simplifying the process for me and was quick to respond when I needed him. I highly recommend his services.
Bob Mack
Chris Zajec handled our loan in a professional manner with excellent communication, efficiency and promtness. We highly recommend using Chris as their agent for any financial transactions.
Karyn Kneeland
I was steaming-mad when the Rocket Mortgage website enticed me to fill out a refi form (and run my credit!) by suggesting I could get a lower rate, a smaller payment AND fewer years until my home was paid off, and then came back with an offer that was the EXACT opposite: a higher rate with a higher monthly payment, and an additional 16 years added on. I fired-off a less-than-cordial note to the ...I was steaming-mad when the Rocket Mortgage website enticed me to fill out a refi form (and run my credit!) by suggesting I could get a lower rate, a smaller payment AND fewer years until my home was paid off, and then came back with an offer that was the EXACT opposite: a higher rate with a higher monthly payment, and an additional 16 years added on. I fired-off a less-than-cordial note to the loan department and promptly wrote a scathing review about their "bait-and-switch" tactics that had knocked down our credit score a few (precious) points.

Lisa James called me as I was starting to look for another mortgage company - I was that mad! She calmed me down, and then, within a few minutes made me an offer that was better than the original "bait" that the website had given me. Because of Covid, and because I was self-employed and had used unemployment during part of 2020, I had to jump through a lot of extra hoops to prove I was eligible to refi, but Lisa kept up her end of the deal and made sure I was providing EVERYTHING, in the correct order, to the loan officers. It took less than 3 weeks to get everything done, and I am confident that this will be the last loan we have on this house, A big THANK YOU to Lisa James for helping us to (hopefully) be able to retire in a house we own outright!Read MoreRead Less
Sara Cote
Steph was terrific to work with, very knowledgeable. Made the process very easy for us.
Michele Hardesty Ooton
Robert was very friendly and helpful getting us through the refinance process. He made sure everything went smooth. We would definitely recommend Robert to anyone wanting to refinance.
Gloria Zimmerman
Said everything would be seemless and it was
Tracy Robbins
James was GREAT to work with. He was always available to answer our questions and kept our mortgage refinance moving forward. I would highly recommend James.
Leticia Rosas Pesina
He was awesome to work with. Answered all my questions in a quick and easy to understand manner.
Steve Bossio
Exceptional Customer Service! Ryan was honest and knowledgeable and helped us lower our interest rate on our mortgage.
Brittany Stinson
Andrew was great! Quick to respond and great with explaining and answering all questions we had through the process!