Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Trey Young
If I could give a higher rating than 5 I would. Mahdi has been a nonstop help with the customer in mind at all times. He has guided me and my wife through refinancing our home and I could not be happier with the result. Looking forward to talking with him in the future when we need something new!
Carmen Vazquez
Mi experiencia con Raúl fue excelente me trato con respeto todo el trabajo con mi solicitud fue espectacular muy agradecida con su equipo gracias por su amabilidad
Casey lazar
Cassidy was very professional and thorough throughout the whole process she was responsive and straightforward with every part of my home buying journey. She did a great job and helped ease it along with comfort and clarity. Thank you Cassidy
Emmanuel Aneke
James was awesome, every word from him is well-detailed and ready to provide support when needed. He is a great asset to Rocket mortgage I hope they do all possible to retain him. Such a great man.
Jarred Pierce
Marc was incompetent. He told my sellers that the appraisal had been waived so we moved only to find out later we would need an appraisal. We took that news like champs and set a new closing date. One day before closing we get a call that the appraisal isn’t finished. We know it got done!! But isn’t finished. The contract date was October 31st. It’s a Christmas and we still haven’t closed. Now ...Marc was incompetent. He told my sellers that the appraisal had been waived so we moved only to find out later we would need an appraisal. We took that news like champs and set a new closing date. One day before closing we get a call that the appraisal isn’t finished. We know it got done!! But isn’t finished. The contract date was October 31st. It’s a Christmas and we still haven’t closed. Now they want to push this back to January 2nd.Read MoreRead Less
Marc Narcisse
Reply from Marc Narcisse:

Thank you for taking the time to leave a review. I would never intend to leave any of my clients or affiliates feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I sincerely apologize if there was an opportunity where I could have provided better expectations and will keep your feedback in mind moving ...Thank you for taking the time to leave a review. I would never intend to leave any of my clients or affiliates feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I sincerely apologize if there was an opportunity where I could have provided better expectations and will keep your feedback in mind moving forward. Please know I am here if you have any questions in the future.Read MoreRead Less

Gus Kasper
Jeff provided what I think was the best customer service I have ever received. I was hesistant to go with Rocket at first given its size but Jeff put my wife and I at ease and made our homebuying journey an easy one. Would strongly recommend him!!
Felicia Lopez Wright
Angelo stood by our side for an arduous 18-month search for our forever home in NJ. He was responsive and supportive. He validated our frustrations and helped us stay optimistic. Overall, we had a great experience and would recommend him to anyone. We look forward to working with him for future purchases :)
Heather Oswald
Francisco made our home buying experience so smooth and professional. Always had the answers to any questions or concerns. Very personable, and experienced in the mortgage industry and it showed the whole way through. Thanking God everyday that Francisco answered the phone when we called!
Dianne Brewer
Lisa James was absolutely WONDERFUL to work with. She was really thorough, listened to my goals and needs and kept me informed of everything along the way. She made this a very pleasant experience! Highly recommend her!
Tom Pavilon
Ryan is exceptional at what he does. It was a pleasure to work with him. He was able to answer all our questions. His response time to our inquiries was impressive. We didn't ever seem to have to wait for his responses - even on weekends.