Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Marian
Sammantha is knowledgeable, patient and thorough.
jason titus
Randall was very helpful through this process, he kept us informed of where we are at in the process. His excellent customer service helped us close our loan a lot faster than we were anticipating.
Robert
Always there to answer my questions and help with all the paperwork. For Rocket: let people know ahead of time that both spouses need to sign in to their separate accounts do all tasks ie his tasks/her tasks. Not made clear and caused a lot of confusion. Your pages have too much info on them. Would rather have 10 pages of 1 task each vice 1 page of 10 tasks. The documents listed under "Tasks" and ...Always there to answer my questions and help with all the paperwork. For Rocket: let people know ahead of time that both spouses need to sign in to their separate accounts do all tasks ie his tasks/her tasks. Not made clear and caused a lot of confusion. Your pages have too much info on them. Would rather have 10 pages of 1 task each vice 1 page of 10 tasks. The documents listed under "Tasks" and the docs listed to the right caused me some confusion. Which one to sign and which ones just to read. Took me some time to go back and forth to get where I needed to go. Just keep separate. Also, y'all seemed to assume that everyone has the ability to take pictures, download then upload. Also not everyone has a camera for conference calls nor the tech savvy to use them. Had to go back and forth with Melvin, and he had to clarify with you and get back with me on several things; such as I had to mail certain pages to you vice uploading. Melvin straighten this out after several messages stating I could not do this. Your auto generated forms kept insisting. Samr thing with the closing. Set up for an "in home" visit with notary. Then got message telling me what to do for video conference call. Once again, had to contact Melvin and he straightened it out. I realize that in today's tech world that most things are done electronically; but please keep things simple and logical so people that are not tech savvy won't get frustrated and say "forget it".Read MoreRead Less
Cheryl Wallace
Michael was incredibly professional, thorough, and consistently quick to respond with clear next steps and status updates. His support throughout the process was truly appreciated, and his commitment made a meaningful difference. Rocket Mortgage should be proud to have him on their team.
Magaly Moreno
Thank you Chris for your service and support during the process it was very easy
N
This is my second home loan with rocket mortgage. My loan officer Summer made everything easy. Very professional inattentive to any questions I had. The answers were provided immediately with great depth of knowledge and professionalism?.
Using the rocket mortgage portal made all submissions of documentation and task completion very easy.
The close of my loan was processed on time as promised and ...This is my second home loan with rocket mortgage. My loan officer Summer made everything easy. Very professional inattentive to any questions I had. The answers were provided immediately with great depth of knowledge and professionalism?.
Using the rocket mortgage portal made all submissions of documentation and task completion very easy.
The close of my loan was processed on time as promised and without issue.
Thank you so much! I plan to be a rocket mortgage customer for as long as I own home!Read MoreRead Less
Tony Lazenby
Maria was awesome. She was proactive, thoughtful, and diligent, without being a bother. It was easy to work with her. Great Job.
E. Reginald Reid II
Excellent experience with Jeano. Kept us informed throughout the process.
A.C. Champion
Working with Kiyah was an outstanding experience! He is truly dedicated to creating the best home loan process for his clients. From start to finish, Kiyah made everything simple and stress-free. His expertise and professionalism gave me complete confidence that I was getting the right loan for my needs. The online tools from Rocket Mortgage® were easy to use and, combined with Kiyah’s guidance, ...Working with Kiyah was an outstanding experience! He is truly dedicated to creating the best home loan process for his clients. From start to finish, Kiyah made everything simple and stress-free. His expertise and professionalism gave me complete confidence that I was getting the right loan for my needs. The online tools from Rocket Mortgage® were easy to use and, combined with Kiyah’s guidance, made the entire process smooth and efficient. If you’re looking for peace of mind and a knowledgeable expert who genuinely cares, I highly recommend working with Kiyah!Read MoreRead Less
Jennifer Lee
Kyle Hartford at Rocket Mortgage was outstanding to work with. He walked me through each step of the process and clearly explained what to expect along the way. Kyle consistently kept me up to date on the progress of my mortgage, which made the entire experience far less stressful. I’m truly thankful for his expertise, responsiveness, and professionalism, and I couldn’t have asked for better ...Kyle Hartford at Rocket Mortgage was outstanding to work with. He walked me through each step of the process and clearly explained what to expect along the way. Kyle consistently kept me up to date on the progress of my mortgage, which made the entire experience far less stressful. I’m truly thankful for his expertise, responsiveness, and professionalism, and I couldn’t have asked for better support while purchasing my home.Read MoreRead Less