Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jay Peteranetz
Tom Velten was amazing! He kept me informed of the the process of refinancing our mortgage throughout the process. He made sure to get approval before doing anything with the mortgage application and made sure I was comfortable the entire time I was working with him. He answered questions through text and email, and always called back promptly when I had questions. He was a pleasure to work ...Tom Velten was amazing! He kept me informed of the the process of refinancing our mortgage throughout the process. He made sure to get approval before doing anything with the mortgage application and made sure I was comfortable the entire time I was working with him. He answered questions through text and email, and always called back promptly when I had questions. He was a pleasure to work with. I highly recommend Rocket Mortgage and Tom Velten.Read MoreRead Less
Pat Jester
Vito is a very knowledgeable, friendly and professional person. I will be calling on him with my future needs and questions.
Judith Shaw
Garrett was friendly and knowledgeable. He was very helpful when we were refinancing our mortgage. He took time to explain everything, at each step of the process. Garrett was great!
James Harvey
Very knowledgeable and responsive
Cookie Johnston
I enjoyed working with Alex on my recent refinance. He was personable and knowledgeable. He was quick to respond to any questions I had. I would highly recommend Alex and Rocket Mortgage.
Ed Holliger
Rockey was very helpful but I did have the same issue as someone else. The issue was our $500 good faith would be returned to me. I didn't realize they would deduct it from the total loan amount. I used a credit card and wanted to pay it back once we closed but I did not receive the $500 back. Transparency would have been nice.
Rockey Gaizi
Reply from Rockey Gaizi:

Dear Edward,

I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way about our process. At Rocket Mortgage, we take great pride in delivering high quality service. I am sorry if there was an opportunity where I could have better assisted assist you or answered any outstanding questions you had. I see our Client ...Dear Edward,

I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way about our process. At Rocket Mortgage, we take great pride in delivering high quality service. I am sorry if there was an opportunity where I could have better assisted assist you or answered any outstanding questions you had. I see our Client Relations team was able to talk with you and discuss your concerns further. Please know I will be available to assist you if you have any questions for me in the future.Read MoreRead Less

Marjay Contwor
Kevin was a joy to work with. Very professional. He made starting the process very smooth.
Brenda Merritt
Rana, was very professional and knowledgeable answering question, and kept me up to date on what was going on .
Robert Lehman
Charlene was very attentive to our needs, very quick to respond to questions, and she anticipated everything that we would need to ask. Our experience was nothing short of wonderful.
James Tatum
I specifically ask for Dylan because he did such a great job before. If the need ever arises again he is
My go to guy.