Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Glenda Moffitt
Always available to answer questions. Made refi process very easy and stress free
John Underwood
Professional, knowledgeable, courteous.
Ron Wheeler
Frank was very pleasant. However every few days I kept having to keep giving more information, there should have been a checklist of everything that would be needed and asked for all at once. I was refinancing from a Rocket Mortgage to a Rocket Mortgage so the majority of the information should have already been at their access. Much more difficult process than it should have been, not very ...Frank was very pleasant. However every few days I kept having to keep giving more information, there should have been a checklist of everything that would be needed and asked for all at once. I was refinancing from a Rocket Mortgage to a Rocket Mortgage so the majority of the information should have already been at their access. Much more difficult process than it should have been, not very organized.Read MoreRead Less
Frank Berardi
Reply from Frank Berardi:

Dear Ronald,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Ronald,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jay Griot
Clear and precise information. Always available for any question, doubt or inquiry. Would totally recommend.
Christina Tserkis
5 Stars from the very beginning it has been a very good experience.
Robert Paolucci
It was a long road home ! Admittedly my numbers overall were SHAKEY at best I knew down the road that Rocket Mortgage would figure something out! YOU aLL were always there and ready to listen to my ramblings! THANK YOU Rocket Mortgage for putting me in a better place today...Always Bob.
David Mercier
Jessica was very patient and caring. She made the loan process very easy. She answered emails after business hours and went above and beyond.
Ryan Johnson
David was amazing to deal with. Super communicative and always responded very quickly to any questions we had. I couldn't say more about how wonderful our experience was with David. The process for our refi was so easy I'm still amazed.
Kent Roemerman
Tyson was professional and I was able to get a hold of him and he had the answer to all of my questions and kept me informed about how it worked and told me to get a hold of him if I had any questions of any kind. He was awesome!
Christopher Brophy
Sierra was great to work with and explained everything very well. Thanks again