Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ron Tyburczy
Aaron provided us with a professional service.
Danielle Krajacic
Very helpful! I am purchasing my first home and Thomas answered all of my questions and helped me understand everything! Definitely would recommend to anyone purchasing a home. :)
Michael Stock
Meghan was extremely knowledgeable in mortgage finance. She helped to direct me to the loan that was best for my situation and what I wanted to get from it. She made it much more straightforward and procedurally efficient than I had experienced before with other lenders. Just a great and thorough job overall.
Arlenes Gutierrez
She is willing to help and listen to the customer very professional y with a lot of acknowledge. I m very glad or Heather, to start the process of my mortagage loan. thank you Heater we be talking soon.. to finish the loan.
Alan Carrillo
Marissa was amazing to work with. She made our home loan process very easy and answered any and all questions we had for her. We appreciated the professional service very much. Thank you, Marissa!
Keyana Copeland
Initially I was extremely impressed with Greg and his service. But once I went to close I was hit with a major change in which Greg had NOT communicated to me. I was never notified about the significant change. I did close on the loan but was very upset to only find out at closing of the change, making me want to reconsider the entire decision. Hopefully this won't happen to the next person. ...Initially I was extremely impressed with Greg and his service. But once I went to close I was hit with a major change in which Greg had NOT communicated to me. I was never notified about the significant change. I did close on the loan but was very upset to only find out at closing of the change, making me want to reconsider the entire decision. Hopefully this won't happen to the next person. Informing me and giving me an option would have been nice but that did not happen. Which is the reason for the low rating.Read MoreRead Less
Greg Solman
Reply from Greg Solman:

Dear Keyana,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Keyana,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Executive Office team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Robert Jones
Jeremy explained the process step by step and helped me with information needed. Great job, thank you.
Denise Sams
James, thank you for explaining everything so clearly. And thank you for your patience. You knew just the right department to send us to when our inquiries were not yours to answer.
Kathy Bourne
Great to work with. Answered all of our many questions. Returned our calls promptly. Very professional.
Ira Polikoff
Aubrey Pawlowski was absolutely wonderful in assisting us in getting our refinance completed. She promptly returned our calls and emails and fully answered all our questions and addressed our concerns in a polite and professional manner. I would certainly recommend her to assist anyone in their new or refinance mortgage requirements.