Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Maria Maldonado
Working with Connor was fine. When our refi left his desk, it was quite disappointing. Getting accurate information and not getting any updates about following up nor rescheduling our initial appointment was out of character and a bit frustrating at times. This is our first *meh* experience of 4 times we've chosen Rocket for buying, selling, and now refinancing. We're hoping this was just a ...Working with Connor was fine. When our refi left his desk, it was quite disappointing. Getting accurate information and not getting any updates about following up nor rescheduling our initial appointment was out of character and a bit frustrating at times. This is our first *meh* experience of 4 times we've chosen Rocket for buying, selling, and now refinancing. We're hoping this was just a one-off and not the new normal.Read MoreRead Less
Connor Mihaljevic
Reply from Connor Mihaljevic:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Maria Realon
Ms. Perla is really amazing. I am truly grateful for her knowledge and patience in helping me reach my goal. She is excellent in what she does.
Andrea Zigman
Gregory is an absolute star. His communication skills are fantastic and he is an incredibly hard worker. What a bright light! I'm grateful to have worked with him in what can be a stressful and confusing process. Five stars (and more if I could) and highly recommend!!! Thank you, Gregory!
Tristen Boysen
Poor communication throughout the process. Had to get with a senior loan officer to get some answers
Joshua Pannebecker
Reply from Joshua Pannebecker:

Dear Tristan,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for ...Dear Tristan,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.

Have a great day!Read MoreRead Less

FantomOps
Very professional and helpful
Charlene Bare
Ashley did a great job getting our Assumption Loan closed yesterday. We appreciate all the hard work in getting our transaction completed! Ashley was professional, detailed and explained everything throughout the process! Thank you!
eddie todd
Nick is the best!!! Thanks Rocket Mortgage for a great guy. Very understandable, helpful, hard worker and will get you the best low rates in the world!!! COME on that's NICK!!! LETS GO!!! Me and my wife are very happy. Thanks again Nick. Always Rocket Mortgage.
Joe Coupe
Jim was outstanding working on getting everything completed. He made the entire process smooth and enjoyable. He was very professional and courteous. This is my second closing with Rocket Mortgage, and both times Rocket Mortgage was a pleasure to work with. I recommend them to so many people because of the positive experience that I had. - Joe Coupe
Regina Micou Starr
Brandon was professional, knowledgeable and helped to make my experience flow with ease. The entire process only took about 7 days to complete.
Hime Ki
Brent is very professional and understanding. He knows exactly what to do for my situation. He is like an amazing coach who guided me in the right path of refinancing. Thank you Brent for everything that you do!