Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Karen Knapp Real Estate Professional
Daryn was polite, knowledgeable and attentive. The whole process was painless.
Scott Dzumaryk
Emmanuel has done an amazing job!

I contacted Emmanuel last August to refi my existing mortgage with 5th3rd. After discussing with him, I also contacted 5th 3rd to see if it was easier to keep my mortgage there. Naturally they said yes, and started the process. After giving them $400 to start the process, I never heard back. At this time, I was locked in. 4 months went by and still no refi. ...Emmanuel has done an amazing job!

I contacted Emmanuel last August to refi my existing mortgage with 5th3rd. After discussing with him, I also contacted 5th 3rd to see if it was easier to keep my mortgage there. Naturally they said yes, and started the process. After giving them $400 to start the process, I never heard back. At this time, I was locked in. 4 months went by and still no refi. In the meantime, Emmanuel would continue to check in on me to see if everything was ok, and if he could help - just give hime a call.

Once we rolled into 2021, I had enough. I contacted 5th 3rd (dozens of times since they don't respond to calls or emails) to cancel the refi. I reached out to Emmanuel and within a week we already had my closing scheduled for the end of January 2021.

Believe it or not, this is the short story - I didn't think the hell I had to go through with the other bank was worth wasting your time.

Bottom line - I will never bank with 5th 3rd again, and my future business will be with Emmanuel as well as recommendations to friends and colleagues. He did an amazing job and it was an absolute pleasure to work with him.

Thank you,

ScottRead MoreRead Less
Lamont Chen
I'm a realtor in NJ and I deal with my fair share of mortgage bankers, brokers, etc. Garrett along with the team at Rocket Mortgage have really made my refinance so streamlined that I had to question myself if I needed to do anything additional all the time. The interest rate I received was super competitive and the promotions are amazing as well. The team is super responsive and always answered ...I'm a realtor in NJ and I deal with my fair share of mortgage bankers, brokers, etc. Garrett along with the team at Rocket Mortgage have really made my refinance so streamlined that I had to question myself if I needed to do anything additional all the time. The interest rate I received was super competitive and the promotions are amazing as well. The team is super responsive and always answered all my questions.

11/10 rating for sure for these guys and I will definitely be using them in future transactions.Read MoreRead Less
Sharon Doublin
Knowledgeable, prompt, responsive, made the whole process smooth, quick, and convenient. I particularly appreciated his responsiveness when we had questions or needed changes. An excellent experience! We recommend without hesitation!
Mary Jones
Isabel was friendly, kind, and thoughtful. She explained everything and went the extra mile.
Emma Ball
Very knowledgeable, polite and helpful. Everything we needed to know or had to do we did not understand, he was available. Thank you Jon.
Maria McBliss
Excellent service from Bob Reed regarding my home refinance. Amazed at how fast, efficient and professional the loan process was handled. I was told by another Mortgage Loan Agent at the bank I have been doing business with for 10+ years that the process could take up to 3 months. I am so pleased with the service I received from Mr. Reed who answered my many questions and is very ...Excellent service from Bob Reed regarding my home refinance. Amazed at how fast, efficient and professional the loan process was handled. I was told by another Mortgage Loan Agent at the bank I have been doing business with for 10+ years that the process could take up to 3 months. I am so pleased with the service I received from Mr. Reed who answered my many questions and is very knowledgeable.Read MoreRead Less
Rich Lopez Sr.
Alyson made me feel like she was part of my family, She is so knowledgeable, respectful, kind and considerate. I can't put in words how much her help meant to my family. It was a pleasure working with her , She kept me informed through the entire process and always patient with me in explaining things no matter how many times to ensure I understood and was comfortable and confident in the ...Alyson made me feel like she was part of my family, She is so knowledgeable, respectful, kind and considerate. I can't put in words how much her help meant to my family. It was a pleasure working with her , She kept me informed through the entire process and always patient with me in explaining things no matter how many times to ensure I understood and was comfortable and confident in the process. Thank you again Alyson and God bless you and your family.Read MoreRead Less
Anthony Gilkes Pierre
Jill Patel was excellent . She was able to answer all my questions regarding my loan and walked me through the process . I really appreciated all her professionlism and care.
Dasuni Perera
He was very helpful and quick to get the refinance done. always accessible with any questions