Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Gerry Vecino
Larry is very friendly/personable.
Made me feel like I've known him for years. He made everything go extremely smooth.
This was the easiest home loan that I have ever gotten.
Give that man a raise!!!!
Thanks Larry!!
Ben Hanson
Initially pat did a great job handling my refinance, then there where some mistakes made. Verbally pat and i we went over the numbers and what I was asking for, pat said he could make that happen. Then the papper work came through and there were some discrepancies from what we had talked about. I informed Pat, he apologized for the mistake and said he would take care of it. The mistake was never...Initially pat did a great job handling my refinance, then there where some mistakes made. Verbally pat and i we went over the numbers and what I was asking for, pat said he could make that happen. Then the papper work came through and there were some discrepancies from what we had talked about. I informed Pat, he apologized for the mistake and said he would take care of it. The mistake was never corrected fully and I felt like there was a lack of communication on pats part and the rocket team! Also when the refinance was completed and the paperwork was signed I was told I wouldn't have a mortgage payment for the month of February but they took a payment anyway. I called about that mistake and was told because I have Auto pay that was the reason for the mistake. Who doesn't have auto pay? Anyway they said they would issue a check for that month . Waiting to see if that happens or if I'll have to call in and make it happen.. In the end it got done. But it was very unenjoyable and I am very dissatisfied with the communication.Read MoreRead Less
Pat Dittoe
Reply from Pat Dittoe:

Dear Ben,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Ben,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Nathan K
I can't recommend Joshua enough. He is beyond professional and is a man of his word. He told me what he could do and completed it without any hold ups. I recommend him to everyone I know.
Jason Ambesi
Hope was very patient in answering my questions. I was very skeptical on the process as the jargon can be confusing. However, I give here a 10 out of 10.
Susan Walstad
Moe was absolutely fantastic during my loan process. He was always courteous. He was always quick to respond to a phone call or a question. He got all the information I needed. He was very thorough and clear as to what I was doing. I would gladly do business with him again.
Josh Whitesell
George was THE BEST. He fought HARD to get me an aggressive rate, beating or matching other lenders, and having a great rate coupled with Rocket's smooth and easy service, it was a no brainer to use Rocket. We got the best of both worlds: great rate, and great customer service. George was very personable, friendly, honest, no BS and a straight shooter to deal with. He was transparent and just ...George was THE BEST. He fought HARD to get me an aggressive rate, beating or matching other lenders, and having a great rate coupled with Rocket's smooth and easy service, it was a no brainer to use Rocket. We got the best of both worlds: great rate, and great customer service. George was very personable, friendly, honest, no BS and a straight shooter to deal with. He was transparent and just extremely pleasant to work with. Felt like working with a friend than a banker. When we sold our house and moved to a new state, we wanted to use George again, but he wasn't licensed in our new state as we moved to a totally different region of the country. We're house shopping in our new state, and we wish we could have George again! I would 100% recommend George, just go straight to him. If you aren't feeling it with your current agent, give George a try. He was the best, hands down, 10/10, and George is the reason we are coming back to Rocket for our next mortgage. Thank you George!!Read MoreRead Less
James Bohrer
I enjoyed interacting with Mazin tremendously. I felt friendship and professionalism from the start.
Stuart Searles
As a first time home buyer who was buying out of state I had a lot of questions and needed advice. Brandi was undeniably the best resource I had. She is incredibly helpful and always such a great person to talk to. I highly recommend her to anyone I know even thinking of buying a home.
Randy Weichel
Cole was very easy to work with.
Everything went very smoothly.
I don’t know anybody else could’ve done anything better!
The Diva Queen
Nick started off Great! Orchestrated an unbeatable deal! Unfortunately, he ghosted us mid process. Just never heard from him again after promising to troubleshoot and follow-up on a major concern we discussed very early in the process.
Nick McGhee
Reply from Nick McGhee:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach out to Client Relations at 313-373-4576...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach out to Client Relations at 313-373-4576 if you would like to discuss this further.Read MoreRead Less