Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Benjamin Bulfer
Very helpful through the process of renewing our mortgage with a new company. He was quick and competent and answered all of our questions.
Tony Little
Yousef came through for us big time with our VA loan. I shopped around and he quoted me the best rates at the lowest costs, and then they followed it up with a simple process for my complicated situation and it all worked out.
Eric Terrill
Scott, was super positive and easy to work with, I would work with him again or recommend him to anyone interested in financing a home.
Michael Messier
Thank you Mario! The entire process was very professional.
Tracy Campanelli
Brock was working on a holiday!!! Thanks to him, I was able to thoroughly review options to refinance my mortgage on the Martin Luther King Jr holiday,when no one else was available. I was eager and able to lock in the lower rates for my refi. That was greatly appreciated.
Marilyn Brew
Jacob provided exceptional customer service and support for two refinance loans that were occurring simultaneously. He was responsive, professional, knowledgeable, and able to get us to closing in a timely fashion. I highly recommend Jacob and would enthusiastically request his services in the future.
Jameson Martin
Very helpful and communicative.
Jason Blair
Very responsive and patient, which was appreciated given the minor complexities of our closing.
Krystal Merical
Ali went above and beyond my expectations. He was always available if I had a question and responded with an informative, and patient answer. I highly recommend working with Ali as you work through the home buying process!
Jessica Brady
Scott was very friendly and helpful. He helped us to be able to keep our first home as a rental and get our dream home too. The rest of the process after Scott’s part was done was very long and frustrating, but thankfully it all worked out in the end. I’m not sure who could have first ordered it, but our house analysis that was required was ordered weeks later than it should have been and delayed ...Scott was very friendly and helpful. He helped us to be able to keep our first home as a rental and get our dream home too. The rest of the process after Scott’s part was done was very long and frustrating, but thankfully it all worked out in the end. I’m not sure who could have first ordered it, but our house analysis that was required was ordered weeks later than it should have been and delayed our closing almost a full week after our original closing date. We were trying to close ASAP from the start and it certainly didn’t happen.Read MoreRead Less
Scott Heneveld
Reply from Scott Heneveld:

Ms. Brady,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling that the loan process was unnecessarily delayed. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an ...Ms. Brady,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling that the loan process was unnecessarily delayed. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through the process by having a tighter turnaround time on appraisals. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less